Tag Archives: Reliance Digital

Reliance Retail Stores continue to disappoint

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I had shop for my niece today. It’s her birthday today. We decided to checkout Reliance Time Out which has a pretty big dedicated section for kid stuff.

Funny enough, the entire section had just 3 decent sized stuffed toys. One of which (the one we liked) was in filthy condition. They had no extra pieces. The ones on display were the ones on sale.

Stuffed Toy at Reliance Time Out

Stuffed Toy at Reliance Time Out

We bought some stationary items from there. There were 5-6 billing counters. How many were functional? One. It took them 15 minutes to process our order. Why? The bar code machine was not working properly.

Then we went to Reliance Digital to check out digital photo frames. Two guys I asked had no idea what I was talking about. The third dude confirmed that they do not carry them.

The sheer amount of investments they have done in these stores… They should have hired better people to interact with shoppers.

Reliance Digital at Ambience Mall

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This one is turning out to be a shocker. I have received multiple emails from people who have the same problem as I did.

They would sell you a product. They would promise free installation by next day. But no one would bother to arrive.

In the end, either you have to get it does on your own. Or you have to visit them in the mall to argue and get the work done.

The latest message was from someone from Gurgaon who had ordered a personal computer from Reliance Digital and they are facing issues with non functional CDs.

Reliance resQ and Reliance Digital are Hopeless

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They promise you the world. They charge you for it. And they deliver nothing.

Or else what would explain their inability to install one simple LCD Television? Four days and the television set is yet not installed. I called them up, no reply back.

I went to their store once more. Took them 40 minutes to tell me that they are sending an ‘engineer’ right now with the necessary equipment (for another model as they do not have the part for the TV that they sold me).

Here I am at home still waiting for them to arrive so that they can install the bastard and get me free from their clutches.

A suggestion, Reliance is hopeless when it comes to customer support. Anil Ambani cannot do that with his Reliance Communications, Mukesh Ambani cannot do that with his Reliance Retail. The whole Reliance Scenario is a disappointment.

I am tired of installation people who act more like extended warranty sales guys. IFB had this problem. Now Reliance Digital has the same problem.

Reliance Digital FAIL

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For starters the salesperson forgot to tell me that they had an exchange scheme going on which could have saved me a couple of thousand rupees on my purchase.

Then their installation guys have already taken three days but the television is yet to be installed at my place.

The end result? I am poorer by a couple of thousands. I do not have a working television yet. Epic Failure.