Tag Archives: mchek

So, mchek is not working for airtel prepaid recharges?

I have been noticing a lot of tweets related to how mchek has stopped working for airtel prepaid recharges ever since the implementation of OTP system.

I had to recharge my airtel prepaid connection today and I decided to test it out.

Generated an OTP manually to ensure that I have it handy.

Applied for a recharge. Everything worked fine. Mchek sent me a request for the OTP. Sent a SMS with the OTP to 543219 as requested.

Transaction failed.

Blah.

Ended up using freecharge.in for the same. Cost 10 bucks extra. I never really use the coupons they send but would try to use at least one to make it worth it this time around.

This is very bad news though because I rely on mchek for recharge of the Delhi Gurgaon Express Toll Smart Tag. Would have to find out why mchek is not working. :(

Update: Called up Standard Chartered. Apparently the CVV number was not correct. This is sort of confusing. I currently have two active cards. Older one is expiring this month. Newer one has been delivered and is also enabled for the month of April 2011. I used the CVV number of the new card. Maybe, I would give it a test once again but with the CVV number of the old card.

Facebook Mail and Support Queries

I just got access to Facebook Mail earlier today. I have been playing around with it and I like it.

However, it seems to have failed in a real world test.

I sent a support query to mchek. They responded with an auto-response that is supposed to be connected to the query I raised.

For this mail chain to work properly, mchek requires the subject of the mail to contain the ticket number in a particular format.

And from my experience and tests, Facebook tends to follow with their own design which does not allow you to have a custom subject.

The test however passed as mchek guys called me up and resolved my problem on the phone itself.

Victory to good customer support! Freecharge folks’ loss as they are not supporting airtel recharges currently. What a freaking disappointment.

Airtel is freaking awful

Their My Account feature does not work.

Today, even Quick Pay feature is also not working.

So, I decided the next option I had. mchek.

Sadly, even that failed because to pay an Airtel landline bill through mchek, I need to have an Airtel mobile connection.

How freaking annoying. They have made it extremely annoying for me to pay them the money I owe them.

Twitter powered customer support in India

I am getting addicted to Twitter. Thankfully for productive reasons. It is turning out to be a great replacement tool for instant messaging. And it works great for customer support.

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