The first two pages of today’s Hindustan Times paper are pure ads.
Good thing because the actual front page contains a solid blunder.
Here is what they have on the paper that landed at my place.
They have corrected it in their ePaper edition. So, they know!
It’s all free because it is included in the cost of the car itself! Yey!
One of my friends has been facing a major issue with an expensive piece of hardware he purchased from Dell.
Dell India customer care guys have been very unhelpful and I decided to see if I can get him some help through the social channels Dell has.
Dell India social media guys could not do anything for him.
So, I contacted the Dell USA guys. They forwarded me to their @dellcares account which is managed by their support team.
I forwarded the details of the problem to those people… And they responded back with a simple response…
Your complaint has been forwarded to the support representative in your region.
And that would probably be the same Dell India customer care guys! Yey! What a major WIN.
I specifically talk about this particular piece because I was one of the guys contacted to give the consumer’s point of view.
We did the best we could and it turned out pretty well. The article does not really go into much detail but that was too much to ask.
It does sort of does justice to our point of view. Nothing is expected to change in the end. Telecom giants have too much influence on the relevant people and they are not going to change their position on this matter at all.
A new player would have to arrive in the market to change the entire scene and mindset. Reliance did that to mobile services market… Hayai ‘could’ do it to the broadband sector.
But the fight continues! :)
Update:
Holy cow. It is a pretty huge article in the newspaper itself!
Hah. Just realized that they did not do take on Airtel as I was expected. They took on Tata Broadband instead… Editing title of the post.
FIA has released the official calendar for the Formula-1 2011 season and India finally finds a place on the calendar.
The race is scheduled to take place on October 30 2011 on the race track being built in Noida.
The calendar however marks the Indian event with a stipulation that it is subject to inspection of the track.
But things are looking good finally and we might finally have something to cheer about.
Indian government can have their Commonwealth Games… We would have the Formula-1!
Update on Sharan Shetty case:
Dell finally sent a replacement.
But no… It is not a new unit. It is not even the same model. Instead of sending him a new unit of Dell U2711, Dell sent him an old model named wfp2707. And this unit is also not new. It was apparently returned by some other customer based in Bangalore.
And the details of this is mentioned right on the replacement unit’s box!
So, Dell expects the customer to take a second hand defective unit as a replacement for a model that is in fact a premium display that comes with a premium replacement warranty for three years. This is getting rather unbelievable and insane.
Read more about his story: Our experiences dealing with Dell India Customer Care
Dell UltraSharp U2711 is one of the most expensive LCD model Dell has on sale in the Indian market.
I purchased it for around Rs. 52,000. I know three other folks who owns this particular model.
Only one of them has a properly working piece. My unit has bright pixel problem. I hate discussing the problems with Dell customer care people because they try to make it sound like it is all your fault. I plan to keep an eye on my friend’s experience and do the needful myself. Another friend had the same problem and he got his replacement unit today. He is still checking whether the replacement unit is working properly.
I know of this another case where the display has major issues with colors. Sharan Shetty has been seeking a replacement for his U2711 unit for a while now. Dell has been delaying the replacement often giving lame excuses.
Here is a video he shot…
The video description has all the details on his bad experience.
Frankly speaking… If Dell cannot give a proper warranty on a display panel that costs around Rs. 50,000, I would stop recommending Dell to anyone.
Dell India has to fix their customer support. Premium panels deserves a premium quality warranty. If the panel is defective, it should be replaced asap.
@sushubh http://bit.ly/cRVMjs why isnt people / consumer called upon ?
Naveen
XNRiX
So, TRAI is apparently holding an open house discussion on a consultation paper on the National Broadband Plan next month.
The meeting is scheduled for September 6 and it’s taking place in Hyderabad.
The sad thing? They are not inviting the regular internet user in the country. The only people invited are: “Interested Stakeholders/industry representatives”.
How sad does that make me? Very.
I guess, we would continue to remain a third world country when it comes to internet connectivity as well.
I have been very annoyed with the way Standard Chartered India provides online access to your banking details.
They still do not provide a quick way to access your statements that are older than 90 days.
However, they have taken some steps which helps. But only partially.
They have added a new section to their backend named eStatements. As the name suggests, this provides access to your statements in PDF format.
This is pretty cool and handy.
The problem?
Only the last 12 months worth of statements are accessible.
You can view the eStatements that we have sent to you during the last 12 months below. If your e-statement registration is less than a year old, eStatements sent to you after the date of registration will be available. To download the eStatement for a particular month, please click on the month. Credit Card eStatements for last 12 months will be available from 1-Nov-2009 onwards.
I have no idea what is wrong with providing eStatements for the entire period the account has been active. How much space is that going to consume? A couple of megabytes for each customer?
When you charge 800 rupees per year for a debit card and have a reputation for being a premium banking service provider… I guess this is what I get in return.