ICICI Bank has picked up a bad habit from Airtel. They monitor social media for negative comments made regarding their services which are not even aimed at them.
So yeah. I was pissed off at ICICI Bank and I tweeted about it. Here is the problem. If I wanted to file a complaint, I would have pinged the official Twitter account of ICICI Bank. But I didn’t so I made a generic tweet.
I do not want to get calls for such tweets that are not directed at their support team. What ICICI Bank is doing right now is snooping on chitchats between random people on the road hoping to find a customer with issues with their banking services.
The kind of resources they are spending on this ‘enhanced customer support’ could probably be spent on other avenues. Like you know providing free sms alerts for banking updates that are now charged!
There is no ‘OTHER’ option. Freaks.
I could not find a good option to send a complaint regarding charges for SMS alerts.
My suggestion? Go offline if you do not like people linking to your website.
And it is not good. They have made it harder to use. Here is a preview…
Instead of entering mm tab yy… they now want me to enter yyyymm in this format. I mean no one in India uses the year-month format for entering dates.
I wonder if they do usability testing on any UI changes implemented to their web forms. This one is a sham.
I tried making a payment online using my bank account with ICICI Bank and noticed something awful.
They now have audio messages for you that plays automatically when you try to login and pay online using their platform.
I can see why they decided to take this step. But they could provide me with an option to disable them permanently.
I do not want to alert everyone around me that I am trying to login to my bank account whenever I want to do it!
I was sleeping peacefully after a hectic night when I got this call from some ICICI recovery agent.
The person on the other side talked about some bad loans. I asked her whom she wanted to speak with. She said Parveen.
I responded as politely as possible that she must have dialed the wrong number as this number does not belong to any Parveen.
Shit happened. She accused me of lying. Told me that she had talked to me last week and I am now pretending to be someone else.
I asked her (again, politely) what number she had dialed. Bang on. She had dialed the wrong number. I told her that she had made a mistake. No use. Again, you are lying.
I gave up on politeness. Yelled at the top of my voice. You have got the wrong person. You have dialed the wrong number. Cut the call.
After ten minutes, got a call back. Apologies for the previous call as they had in fact dialed the wrong number.
Result? I have a headache right now.