Another update on Standard Chartered Insanity
I visited their branch today to get some printed statements. I was told that they could only give me statements from June 2010. Anything before that? I would have to file a request and collect it after 3-4 working days.
I was told that they do not keep older records in their local system because it overloads them. They simply do not have access to statements older than one year on their computers.
This felt like I was dealing with a sarkari bank in the 1990s. I mean what kind of a backend operation Standard Chartered India has if they cannot provide access to one year old account statements to their branches even? I mean are they using Microsoft Access for data storage? Seriously, they really need to look into it. Hire a better company to provide them with better technology solutions.
I realize that this might be the tenth post on the same topic. But what CAN I do when the annoyances continue?
I have sent three requests to their online support team to send me printed bank statements. I have clearly mentioned that I realize that they charge (a big amount) for the same. And I give them authorization to deduct the charges from my account.
All the time, they respond back with the same bullcrap. You can access the last six months (wow, I am impressed) statement from the backend. Older statements would require printouts which are paid.
I guess, I would now have to visit their branch to get this done. I bet the branch people would direct me to send a request to their online/telephone customer care division.
Had another annoying experience with their online banking today. I was trying to add a payee to my online banking backend. To make a bank to bank transfer. They sent me an OTP to add the new payee. And even after that, they required me to call their phone support to activate the same. I was required to give more authorization details to get this process done. So basically, they had multiple levels of security in place for this process:
1. I need to know my online banking user ID
2. I need to know my online banking password
3. I need to have access to the mobile phone with number registered with them
4. I need to know my bank account number
5. I need to know my Telephone authentication pin number
6. I need to know the expiry date of my debit card
7. I need to know the password of my debit card
8. I need to know a recent transaction from my bank account
I can only pacify myself by knowing that this is all because of safety reasons and it is for my own good.
Should add here that the bank does not have a toll free number for banking accounts. And it might take you a couple of minutes before you are able to talk to a real human being on the other side.
I am actually switching back to ICICI Bank for my daily banking. I am tired of the mess Standard Chartered has not resolved for years now related to easy access to my banking and credit card statements. It has become a headache to get duplicate copies through their customer support division.