Tag Archives: Dell UltraSharp

My saga to get my Dell UltraSharp U2711 display problem fixed begins!

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The new display has this new problem that fixes on restarting the monitor. Not sure if it is a cable problem or a problem with the display. :(

Update: Dell sent me a replacement today. The box said that the unit is only for replacements so it is not exactly a new unit offered to new customers. It seems to be working well for now. Now that I have used it for a couple of hours, I do notice 2-3 minor issues with the display which are obvious considering they are not selling it as a new unit… I can probably live with that.

PS. Something I should mention here. All my support queries were processed through Twitter. I did not make any call to Dell India customer care center. Calling them usually results in a major frustrating experience. I have to admit that Dell Care on Twitter is pretty awesome. You should try them out next time you are trying to get support from Dell.

I have already blogged a lot about Dell U2711 at various places. And well… I would probably be blogging some more.

My own unit has developed problems. At first, when I faced the issue with the display, I gave Dell benefit of the doubt.

I asked for a new cable to verify if my existing one had gone bad. Dell tried twice to send me the relevant cable but both of the times… a wrong one arrived…

They sort of rejected my third request stating that the cable I am asking for is not even shipped with the display. It was not very funny. I have the same cable type with me delivered by Dell along with the monitor… Dual Link DVI-D.

The company representatives also asked me to check my display with another graphic card unit or computer. Since I do not have a second machine capable of supporting the native resolution on the display, I decided to buy a new graphics card.

I migrated from a cheapo Nvidia G120 to ATI 5770. Cost me Rs. 7500 plus all the hassles of locating this card in the market. This enabled me to switch from dual link DVI-D to DisplayPort which I had originally assumed would fix my problem.

But it did not work. The new card gives the same display problem on both DVI and DisplayPort cables.

I have sent a fresh complaint to Dell asking for what can be done now. I am looking for a replacement unit. This is something that i had been wanting to avoid looking at the experiences faced by my friends.

I am looking at several worst case scenarios:

  • Dell would send a cheapo model as a replacement.
  • Dell would send a refurbished model as a replacement.
  • Dell would send a monitor with a different size as a replacement.
  • Dell would not send me a replacement! Hah.

But I have no other option now. My saga is about to begin! And I am not sure if I am prepared for it.

Dell UltraSharp U2711 is a bitch and Dell India is not helping

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Update on Sharan Shetty case:

Dell finally sent a replacement.

But no… It is not a new unit. It is not even the same model. Instead of sending him a new unit of Dell U2711, Dell sent him an old model named wfp2707. And this unit is also not new. It was apparently returned by some other customer based in Bangalore.

And the details of this is mentioned right on the replacement unit’s box!

So, Dell expects the customer to take a second hand defective unit as a replacement for a model that is in fact a premium display that comes with a premium replacement warranty for three years. This is getting rather unbelievable and insane.

Read more about his story: Our experiences dealing with Dell India Customer Care

Dell UltraSharp U2711 is one of the most expensive LCD model Dell has on sale in the Indian market.

I purchased it for around Rs. 52,000. I know three other folks who owns this particular model.

Only one of them has a properly working piece. My unit has bright pixel problem. I hate discussing the problems with Dell customer care people because they try to make it sound like it is all your fault. I plan to keep an eye on my friend’s experience and do the needful myself. Another friend had the same problem and he got his replacement unit today. He is still checking whether the replacement unit is working properly.

I know of this another case where the display has major issues with colors. Sharan Shetty has been seeking a replacement for his U2711 unit for a while now. Dell has been delaying the replacement often giving lame excuses.

Here is a video he shot…

The video description has all the details on his bad experience.

Frankly speaking… If Dell cannot give a proper warranty on a display panel that costs around Rs. 50,000, I would stop recommending Dell to anyone.

Dell India has to fix their customer support. Premium panels deserves a premium quality warranty. If the panel is defective, it should be replaced asap.