So, I applied for a new broadband connection on an existing landline connection today.
Found out some interesting things about how airtel has changed over the last couple of months/years.
Airtel no longer handles the hardware and installation process. It is outsourced to Beetel. Beetel takes money directly from you for the modem/router/telephone instrument.
This money has to be paid in cash I believe as it would be delivered on the spot. There is no option to pay for it through your next bill. You get to pick from a very limited range of hardware options… There is only one modem. One wireless router… to pick from.
Another nonsense stuff that is sort of new… airtel no longer offers Pro-Rata billing. You can only switch to a new package on your next billing cycle. So, if you do not apply on time, it means you are stuck with your current package for the rest of the billing period.
We already know how airtel messed up their broadband services by switching to a fair usage policy on all unlimited plans. Their recent plans are much better than what they have been offering for years now. But still, this is no excuse…
Outsourcing hardware and installation to Beetel is a sad move. I also heard that only one transfer per year is free. If you apply for multiple transfers in a year, you have to pay for them.
Another thing… They love to market 4 mbps plans… But they forget to mention that 4 mbps speeds is only available in very limited areas. I applied for 4 mbps and was told that it was available in my sector. After a couple of minutes, another call came in informing me that it’s not. So, I had to switch to a 2 mbps plan. Airtel could not provide me with any timeline on when 4 mbps could be offered to me.
Just remembered another thing. Airtel for some weird reasons require original copies of (telephone) bills or (bank/credit card) statements for verification purposes. Photocopies? Not allowed. Printouts? Not allowed. This is rather funny considering they have worked hard to push e-bills over paper bills in the name of saving trees. This is a pretty annoying change in policy. I have been trying hard to switch to online statements for a lot of services. And this makes it pretty tough for me to subscribe to a new Airtel connection.