Dear airtel… respond to my two queries pliss?

I have two pending support queries filed with airtel. Nothing has been done about them in the last 2-3 days.

The first one is related to how they are no longer showing data consumption details on their Edge plan. Instead, they show some random call charges which are well stupid.

The second one is related to my broadband plan change. I had applied for a change in the first week of November. I was told to wait for a full month for my billing cycle to restart. It has restarted but my plan is still not changed.

Seriously… These are simply requests which can be responded to in a matter of minutes. What is going on?

airtel backend upgrades are becoming a major headache

So, airtel is conducting some major updates in their backend. This has become a nightmare for me. I am currently stuck on a plan that had 3GB of free usage at 2mbps. I have crossed that. I am now being charged 20 paisa per MB of usage. As per plan details, this I would get till my bill reaches Rs. 2000. After that my speeds drop down to 256kbps.

The problem?

I have applied for a plan change to something that has more reasonable limits. But they would not change my plan till 5th of next month.

I have tried applying for a brand new connection. Due to their system upgrades, this cannot happen before 20th of this month.

I have tried migrating my original connection from my old place to this place. This again cannot be processed before 20th of this month.

Today is 8th. 12 days before they would start processing. And this is just an assumption because their network upgrades could take more time.

So, I would end up paying as much money as their 150GB plan but would get fraction of bandwidth. And I have no options because their backend system is not prepared to offer me ANYTHING.