I have two pending support queries filed with airtel. Nothing has been done about them in the last 2-3 days.
The first one is related to how they are no longer showing data consumption details on their Edge plan. Instead, they show some random call charges which are well stupid.
The second one is related to my broadband plan change. I had applied for a change in the first week of November. I was told to wait for a full month for my billing cycle to restart. It has restarted but my plan is still not changed.
Seriously… These are simply requests which can be responded to in a matter of minutes. What is going on?
This advertising is awful. This package I believe offer just 3GB of data transfer in 650 bucks and this is exclusive of taxes.
I bet this is going to be more frustrating than dealing with Airtel Presence folks. I am prepared for the worst. At least I have a backup connection that is working even though it is costing me a fortune.
So, airtel is conducting some major updates in their backend. This has become a nightmare for me. I am currently stuck on a plan that had 3GB of free usage at 2mbps. I have crossed that. I am now being charged 20 paisa per MB of usage. As per plan details, this I would get till my bill reaches Rs. 2000. After that my speeds drop down to 256kbps.
I have applied for a plan change to something that has more reasonable limits. But they would not change my plan till 5th of next month.
I have tried applying for a brand new connection. Due to their system upgrades, this cannot happen before 20th of this month.
I have tried migrating my original connection from my old place to this place. This again cannot be processed before 20th of this month.
Today is 8th. 12 days before they would start processing. And this is just an assumption because their network upgrades could take more time.
So, I would end up paying as much money as their 150GB plan but would get fraction of bandwidth. And I have no options because their backend system is not prepared to offer me ANYTHING.
The funny thing about the language of this email is that they seem to say that I am paying for FUPed internet connectivity. The 2mbps boost for 3GB of data transfer is provided for free.
Update: I realized what actually happened today.
There is a very long thread on the India Broadband Forum about the same. I noticed it for myself today. I was trying to download a regular file with enough seeders… the speeds would not go above 40KBps on a 1mbps line. I tried again with some other torrent files. Same result. This is in addition to massive disturbance in the line that happens during the whole process. Even pinging to an IP starts delivering connection lost messages.
I am not a heavy user of Bittorrent but this is still massively annoying. I ended up downloading LibreOffice using a HTTP link. This is not something I like to do considering I am downloading a legit file that is provided to me for free and bandwidth costs money to someone somewhere.
So, I applied for a new broadband connection on an existing landline connection today.
Found out some interesting things about how airtel has changed over the last couple of months/years.
Airtel no longer handles the hardware and installation process. It is outsourced to Beetel. Beetel takes money directly from you for the modem/router/telephone instrument.
This money has to be paid in cash I believe as it would be delivered on the spot. There is no option to pay for it through your next bill. You get to pick from a very limited range of hardware options… There is only one modem. One wireless router… to pick from.
Another nonsense stuff that is sort of new… airtel no longer offers Pro-Rata billing. You can only switch to a new package on your next billing cycle. So, if you do not apply on time, it means you are stuck with your current package for the rest of the billing period.
We already know how airtel messed up their broadband services by switching to a fair usage policy on all unlimited plans. Their recent plans are much better than what they have been offering for years now. But still, this is no excuse…
Outsourcing hardware and installation to Beetel is a sad move. I also heard that only one transfer per year is free. If you apply for multiple transfers in a year, you have to pay for them.
Another thing… They love to market 4 mbps plans… But they forget to mention that 4 mbps speeds is only available in very limited areas. I applied for 4 mbps and was told that it was available in my sector. After a couple of minutes, another call came in informing me that it’s not. So, I had to switch to a 2 mbps plan. Airtel could not provide me with any timeline on when 4 mbps could be offered to me.
Just remembered another thing. Airtel for some weird reasons require original copies of (telephone) bills or (bank/credit card) statements for verification purposes. Photocopies? Not allowed. Printouts? Not allowed. This is rather funny considering they have worked hard to push e-bills over paper bills in the name of saving trees. This is a pretty annoying change in policy. I have been trying hard to switch to online statements for a lot of services. And this makes it pretty tough for me to subscribe to a new Airtel connection.