Update: Another example of terrible service by Carnation.

This is not the first time I am facing problem with rats in my car. It happened last year as well but stopped when I changed my parking location.

Apparently, my new parking is also not helping now. Noticing rat shit in my car for the last couple of days.

I decided to check out Carnation Auto here in Gurgaon as I had heard a lot about them. The multi-brand car solutions venture from the famous Jagdish Khattar!

So, I went to their center here in Gurgaon. Nice big place they have got. I entered the place. Told my problem to the service engineer.

I was sort of expecting his reaction. Rat? In a car? Is it alive? Or dead? I told him that I have no idea but it is probably alive. And it might not be in the car right now. I just want them to check the bottom of the car for any possible openings and close it. Just looking for a solution to my problem.

He looked around the car. Made some random comments like… it must be entering from the engine bay and stuff like that. I told him, that I am looking for a solution here. He said that they would need to keep the car with them for 2 days to check the problem thoroughly and only then they would be able to say anything about it. I said fine.

He took me inside their workshop to discuss it with the workers. I was sort of expecting their reaction as well. They laughed and they joked about it. One of them even joked with me that I must be feeding it good food and that’s why it is not leaving my car.

Not funny.

Tried explaining that it is a big nuisance for me and I want a resolution. Was asked to wait in the lobby while they discuss about it. Fine.

So, now I was sitting in the lobby waiting for some more details. I decided to check out their Facebook page for user comments. Did not took me long to realize that I was getting myself into trouble. Out of the latest 10 comments, two were from people in Gurgaon ranting about bad experience at this very center. One guy had stuff stolen from his car. Another one was delivered a car with faulty power windows. On both of the statements, the response was the same… Send us a mail to this email id and we would look into it. I know how social media teams work so I know that it is not going to change anything for the customers that were affected. Examples: 1 2 3 4 5

Thought for a second. Decided it was not worth it. I had been waiting for around 15 minutes anyways. Went to the parking area. Picked my car. And left the area. The same service engineer stopped me on the way out asking me what happened. Apparently, he was now dealing with new customers. Told him that I was leaving because no one seemed to be concerned about my problem. Also told him that online reviews about their facility were rather negative in nature and I really have no patience to deal with them right now.

Went to the Tata Service Center. Dropped my car there. Hopefully they would sort out the problem this time around.

Final Thoughts…

Jagdish Khattar promises a lot but fails to deliver. It is just another glorified third party service center. They cannot change the mentality of people working there. Most of them are hired from competing service centers anyways. I was not expecting anything magical. But my overall experience was worse compared to Car Plus. Folks at Car Plus actually tried to help me out when I went there last year. Carnation? I guess people like me are just not profitable enough to be taken seriously.