Update: Found out the reason. Apparently my EDGE connection pack expired on 15th of this month. So, I was essentially paying 10 paisa per 10KB of usage. That ate the money in my account. I did not get any notification of the pack getting expired because they do not send any. And I cannot check the validity of the EDGE pack anywhere. Not on their website. Not using any of the shortcodes. I have to remember it! I recharged it for 3 months this time around. 90 days from now is December 24, 2010. I am not going to risk it again. Would recharge on December 22nd! Calendar event set for that day.

For the second time since I got their connection, I have noticed a major drop in my account balance.

I do not keep an eye on the balance as my usage is very low. But I am pretty sure that the balance was above 150 day before yesterday.

Yesterday, it was down to 30 bucks. And today morning when I woke up, the phone showed a ZERO balance.

I did not make any calls during this period. No SMSs either. I have not subscribed to any of their value added services. Never got any SMS about activation for it.

I assume that if they have even added some VAS to my account, I would at least get an SMS alert about it!

I can only assume that EDGE auto-renewal is activated on my account. Even then, it would just cut 98 rupees from the balance. Disappearing of 30 bucks from yesterday is a major mystery to me.

I cannot call 121 from my phone because of the ZERO balance problem. I would have to visit their local store today to get my phone back in service. I hope they have the ability to check my usage logs so that they can tell me what actually happened with my account.

This is sheer insanity.

Update: Interacting with Aircel Twitter Folks. They seem to be helpful.