One thing I found out recently about them was that they have started operating on a different format.

Instead of you telling them where you want to go and to take you there. You now stop them and ask where they are going. And if they are going to the area you want to go, you ask them if they can accommodate you. And of course, they have the right to ask the price they want to charge for the service delivered to you.

I could not find an exception to this new rule that was a total surprise to me.