Twitter is becoming a very important tool for me. Not because it let me stay in touch with my friends… But it enables me to get help from some of the most unimaginable places!

I have already mentioned about mchek previously. Today, Twitter helped me get in touch with someone inside Level3.

The server which is home to this blog is located in USA. I had been facing a lot of problem with connectivity with the server. Tracerouting showed that there were issues when Level3 got into the linkage.

I mailed Airtel about the problem, but I doubt that is going to help me in the end. I also contacted my webhost who sent his own ticket to Level3 but said it is not really going to do much.

I searched for Level3 on Twitter to see if anyone else was facing a similar problem. I found a message posted by a Level3 employee who had contacted some other Twitter user related to his problem.

I got in touch with him. He checked the data I sent him. He gave me some idea about the potential problems and said that he would keep an eye on the link.

I cannot really say that getting in touch with him solved the problem at my end. By the time I sent him the data, the problem had rectified by itself (pings had become much stable). But I guess it did enable me to alert the right person about the problem that could be affecting tons of other users online.

Update: The problem is not fixed I guess. It is recurring at random intervals. And that is driving me nuts.