Vodafone India: Happy to help?

The ads have now become annoying especially when you DO know that the Vodafone Customer Care is pathetic and they are not really happy to help.

Here is an example comment from a Vodafone user:

I had got same response from a Vodafone customer care representative while complaining about network lost issue. That arrogant guy told me to cancel my connection.
Vodafone need to do something about their network and customer care guys or they are going to lose many of their customers at least I am not going to continue using Vodafone.

Checkout: Vodafone on India Broadband Forum for Support

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Hi,

When we want to cancel the no we want to mail & then will tell We will respond to you within 2 working days but no calls from customer service. From my concers vodafone service is the worst services. If we go to vodafone service in ITPL they will not take any action if like this employees will be in every vodafone store definetly vodafone will became loss.

Vodafone is demanding payment for a bill dated April 2005 in October 2010.On request for a bill delivery receipt as an evidence of billl delivery they are silent and are with-holding activation of 5 valid sim cards.So much so that their auto reply is just a namesake as they haven't replied in that time.
So much for choosing Vodafone Essar Limited !!!

Hi Jiten,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/a73yn2 and we’d be happy to help.

Regards,
Vodafone Customer Care.

vodaphone's customer care is worst bcoz they never help's custmers

mail me any number to contact customer care from pakistan

for god,s sake tell me is he fine?locate his location by his sim card that is of vodaphone

salam my problem is some separate mine buddy did not contact me from last 1 week i dialed his vodaphone number but cOUld not access i just want u to locate his location n tell he is fine?for GOD,SAKE.00919999693038 is his number

At present I am not satisfied about Vodafone Customer Care service.
Customer Care executive is not giving proper / right information.

MY MOBILE NO IS 9823873607.PLEASE DEACTIVATE IT BEFORE 2.00P.M. NOW.

I HAVE RECEIVED A MESSAGE LIKE THIS ON MY MOBILE FROM VODAFONE
YOUR SUBSCRIPTION TO VODAFONE ALERTS-ROMANCE HAS BEEN ACTIVATED.BUT I WANT IT TO BE DEACTIVATED BY THE HAPPY TO HELP COMPANY BY TODAY ITSELF..

My vodafone Prepaid No. 9745170386 (sim No.8991460709057) with a life time validity purchased from DNA Nokia shop at Thripunithura, Ernakulam. I was unable to use the sim for past few months due to faulty mobile which was sent for repair. It took few months to get it repaired. When I reinserted the sim the same failed to work. I enquired at vodafone mini store located at Piravom. They told me they are helpless as my No. is alloted to some else. Please let me know why this is done. What is the meaning of Life Time Validity. How dare you have alloted my life time prepaid No. to another applicant? I have not purchased the sim freely! As a policy matter at the same time you have introduced free sim supply simultaneously in other stores! At the same time you have taken a double stand? It is deeply regretted to commend that I have an address for communication and you have not informed me/issued me a notice through a registered post or by any other means which is a common practice before jumping into any action in allotting the same Number to some other person? I find it as a malpractice and will respond against you legally as this is purely a violence of consumer care and civil rights. If it is a life time prepaid No. do you mean that a consumer's life is only 90 days? Let me know your valuable opinion so that I can apply this to some other person/organization!!! I do insist you to reactivate my Prepaid No. mentioned above. Hope you might have understood the seriousness of the matter! In anticipation of an early action.

I am afraid that i have to say that VODAFONE LACKS CUSTOMER SERVICE!!!
i have been to the office and tried enquiring about details to migrate my postpaid No. to prepaid however no assistance is provided.

Hi Manoj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ykdoacd and we’d be happy to help.

Regards,
Vodafone Customer Care.

connectionn number:9843446463 name prasanth dear i migrated from prepaid to postpaid on friday but post pasi sim is not activated plz say the time it ll b activated

Pls send the item based list of my vodafone no 96195821,9619582822. pls send it as earlier as possible ,it's very urgent

dear sir/madam

already 1 week i have sent a msg regarding the call details of my vodafone number of this month i.e,9986153195 to my email adress but still u ve not sent so please make it fast please its very urgent i think u can understand my problem

thanking you
raaki21

Hi raaki,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. We are unable to reach you on 9986153195. Please share your details at http://tiny.cc/NyOIx and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear sir/ madam,

my name is puneet mehta my mobile no 9899642073 iam facing the problem voice chat service is activted monthly deducted rs 30/- i have requested to stop the voice chat service immediately

thanks

Hi Puneet,

We believe that you have been contacted by our Customer care team and hope that your concern regarding voice chat service has been addressed. Do e-mail us at vodafonecare.del@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

i complain against service activate at my no. without any confermation & deduct rupees 90 unnecessary. i d't to activate these service but they still activate. please do needful for same

Hi Raman,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ehvva and we’d be happy to help.

Regards,
Vodafone Customer Care.

Respected Sir,

Being a Vodafone customer for five years i always face issues with your network and I have made a several complaints and notified to the customer care. They create a ticket and nothing have happened after that . More worst to it without getting any feedback from the customer they send a message stating the issue is resolved and hence closing the ticket this is not happening for the first time each and every time i face this issue.

Frankly speaking i was using this no as all my friends and colleagues have this no and that’s the reason i am having this number .

If u need to check my status you can go ahead and check my issue logs and it would be of maximum network issues. I can give a example this November for 3 days the network was down during the night time and i could make any call to any one in any network more worst not even to the customer care i exactly don’t remember the dates . I was stranded in the middle of the road as my bike got punctured and I was not in a position to get a help from any one . I don’t know what to say if you were in the position then i think you can feel it .

What i have mentioned is only few there is more

Interestingly i face many different issues

1) Although the message is not sent the balance is been deducted from my account and the number no more exists and i was been charged for it

2) With out getting any notification the network goes down and no response from the customer care and I got a response stating they cannot keep a individual tower for me

3) During the conversation the call gets disconnected automatically ( not the call gets disconnected for every 30 minutes ) not even for 2 to 3 minutes the calls get disconnected for this to I have made a complaints yet still I face the issue but at correct intervals i will be receiving a call as my recharge is going to expire and need to recharge and messages will be charged for the festival period most of the messages were not delivered yet we get charged these type of calls we will be getting regularly and at correct time no matter what ever it is if this can be addressed why not u can send the same network issue in a message through a Broadcast what you people use

4) The most astonishing fact i have recived a message form other network ((AIRTEL) stating that my MMS is been activated and I have recived 3 messages. Two messages from Airtel stating my MMS has been activated and one message is the configuration message . The same is witnessed by Praveen from Vodafone store at Vadapalani near Soorya Hospital ( I have been there for submitting my address proff). How can a Vodofone customer can receive message from a different service provider . Being a lay man i can say that’s Vodafone network

I am eagerly waiting for the uniform number system if that’s been done then I can go ahead and switch to any other network that really understands the customer issues . All these years i haven’t mailed any one regarding this but i thought i should do atleast now and want to bring to your notification

Hi Pradeep,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/YhoGS and we’d be happy to help.

Regards,
Vodafone Customer Care.

As my balance got reduced by 100 rupee, i find my vodafone for its performance at customer care,mobile no. 9884996290....kalyan,any way hope vodafone thinks in for putting my balance straight again in my mobile balance sooner...hep to help u vodafone care.........kalyan

Hi Kalyan,

We believe that you have been contacted by our Customer care team and hope that your concern regarding deduction in balance has been clarified. Do e-mail us at vodafonecare.chn@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

my no is 9534917672

my complain no. is 51419252
I had complan to coustorm care but they are unable to solve my problem.please solve my prblem as sson as possible.

Hi Sanjeev,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/YAbOu and we’d be happy to help.

Regards,
Vodafone Customer Care.

my name is amit from rohtak haryana. i have activate a postpaid connection. but
the number does not activate yet. the number is 9813682980. can anyone there
to help me to tell me what can i do now?

Hi Amit,

We believe that you have been contacted by our Customer care team and hope that your concerns regarding security deposit & delay in activation of services have been addressed. Do e-mail us at vodafonecare.har@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

i am vodafone prepaid a/c holder. How i seen my call details?

My name Ms Taseen Beig, cell no 9839188924, belonging to UP E , lucknow,I have a complain regarding the bils, month by month my bill is flactuating, and unnecessary, without the customers consent you people are sending rentals charges. Most of the company are not charging and secondly for new postpaid connection you"ll are giving 0 rental.i am not receiving any bills too. plz do the need full. and my budget limit is 800 only

Hi Taseen,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/R8koN and we’d be happy to help.

Regards,
Vodafone Customer Care.

I want to disconnect my cialler tune i request to customer care but they is no response i got . i am not pleased with the behaviour your customer care executive. he is abusing me, i will mail the number of customer care exicutive the no. is (9839323023) , (9839012345)

my mobile no is 9839431704

Customer Care
I had an orange connection which was taken in 2004 from Mumbai which later on changed to vodafone. The cel no was +919819693727. I relocated to Muscat in Jul 2008 after clearing all dues and had not been using that no since then. I have misplaced the sim card. Please let me know how to terminate the connection and the procedure to clear dues if there are any. During my short trips to Kerala, I had approached many vodafone offices, but they have not resolved the issue todate.

I WANT TO TALK IN CUSTOMER CARE I M IN JODHPUR

i recharged a support card worth of 51 Rs on 09/08/09. then i got a message that 22Rs talktime will be added after 12/08/09. till now i didnt get. solve this problem.

respected sir ,

my sim is from belgaum ,i want to transfer it to goa. can u please suggest me what to do .

Hi My Self JERRY JOHN

I would like to activated my MMS Services...
My Number is 9823399800

and also request you the call back i have to change my plan as wel wants to change my adress a its on complanys name now am not with the company.. request u to check the previous HIstory of My number then give a reply

waiting positivly

Regards
JERRY J

Hello!

Resp/Sir/Madam,
Myself Arish Prakash. Qtr. No. 1/62/4, Type III, Estate Ministry of Defence, Ordnance Factory, Ambajhari, Nagpur: 440021. (M) +919764464805. (R) 07104:221351 / 07104:237845-49 (Extn) 3800.

Iam your old customer. My Vodafone cell number is 9764464805. Actually, my customer care number is not working from your side, since one month over till now. Because I was calling to customer care but the problem is from your side, your executives are attending the calls, but they are not talking to the customer, I have tried 3/4 times but forth time they have answered. They have told due to network problem they didn't here any voice, that's why the problem came to you sir. sorry for the inconvience. In the mean while when I was trying second day I can't able to contact to customer care, because in one day if we are calling three times you are disconnecting the 111 service.

So, therefore I request you to start my 111 customer care, immediately, so that I can contact to you, if I am getting any problem.

I kindly request you, to do this needful as soon as possible.

Thanking You,

'Regards,
"ARISH PRAKASH".

Contact No.: +919764464805
E-Mail ID: - arish_raymondsindia@rediffmail.com / arishprakash15@gmail.com

dear sir ,
my mobile no is 9645548860. on recharging for RS 200/ i recd a message that my acc. has been successfully refilled by
INR30.32 and my balance is RS107.23 and my TRANSATION ID was KR09133231004.This is very shocking and i am feeling cheated and on contacting the customer care no. as they were not properly answering.kindly rectify the same immediately.

On the arrival of many new GSM networks in Tamil Nadu circle with more benifits on Bonus cards at low price and maximum validity, THERE IS NO NEW LOW COST BONUS CARDS FOR SMS IN VODAFONE.
For e.g.
1. Idea cellular provides Bonus 18 for 1500 local SMS for the period of 30 days validity.
2. Airtel provides Bonus 16 and Bonus 26 (6000 local SMS - 30 days).
3. Aircel provides Bonus 33 (10000 local SMS - 30 days).

But there is no Bonus card for SMS at low cost and max validity. Bonus 14 (140 local SMS - 15 days validity) and Bonus 61 (750SMS/day - 30 days)
Pls take necessary action for ur poor costumers.....

1.Pls send internet settings for my Vodafone number 9888819073. my mobile set is N73 by nokia. i want to use FRING software on my phone to talk free to my home. Pls tell me whether VODAFONE support this programme or not.

2. Also pls send me the internet schemes on my phone.

sir,

i am Radhika from chennai. I asked ur people not to charge the MCI rental charges, which was already done two times to me without my knowledge. I asked ur customer care executive and informed him, he said that this will be activated within 45days and no charge will be made to me.

But yesterday (16/7/09) i got a message that i was charged of Rs. 30/- for MCI rental, which is not fair, and there is no proper response from ur side. v can hear only ur automatic answering machine always which is not working properly

Nowadays i feel very bad y i changed my sim from Aircel to urs and nowadays recommeding my frnds not to purcahse ur sim

I need a immediate rely from ur side and i need the money bac too

regards

radhika

Dear
Sir/Madam

I am Arun From Agra my mobile no is #9719943449 this sim card is distroid by me. But this sim card ID is named my uncle. I went to Vodafone store to bringed a new sim card but they says to me pls bringed your uncle. Sim card only gave your uncle.

SO pls try to understand my problem. I will no go to my uncle's home.

Dear Sir/Madam
I am Rinki From Delhi my mobile no is#9953302806 this no atomaticaly ativated caller tune and less my balance pls disconnect my caller tune & return my balance. i am not satishfied from ur service.

Thanks
Rinki Verma

Dear Sir/Madam
I am amit shukla From ghaziabad my mobile no is#9953872657 ion this no atomaticaly ativated chat service and less my Rs.30 balance pls disconnect my chat service & return my balance. i am not satishfied from ur service.

Thanks
Amit Shukla

unable 2 connecting 2 da customer care servises to tell our problems......
from several days......................b available 2 da customers..

can i get ur mail Id of the cheif officers of voda
wprking in India and all over the world
pleaseeeee
send these contacts to
cce.groupalld@yahoo.in

can i get the incoming call records of june 2009.

sir im customer of ur vodafone prepaid no is 9792857930 i get a misscall from +919975249088 i m reall fed up of this irritating miss call from this number