Mohit,

I am very sorry to inform you that I have come across the most horrifying customer service and after sales support. At the time of purchasing the product they offer you the world but your are left high and dry once you have purchased the product.

On Oct 10 I have purchase Blackberry phone, Model No: 8520 Curve, from Reliance Digital store, Shipra Mall, Indirapuram, with a promotional offer of India Today Magazines for 2 years. Till date, nothing have happened about the promo offer.

I specifically mentioned the pathetic service because to take an update for this I yesterday went to Reliance Digital store around 8:15 pm. Here I met with Mr. Vivek Singh, before I say anything to him, his question was Mam, Do you have the bill along with you ? I told him that rite now I am not carrying the bill but I can give you the mobile no & the product serial number so that you can check the exact date when I bought the product. He told me "Sorry Mam, whenever you have bill with you I can listen to you, otherwise not. Samething he repeated in front of almost 15 customers who are there to buy/ planning to buy something from there". He even not bothered to listen my request why I am there.

Now today again in evening I am going to visit the Reliance Digital store with the bill which customer should carry so that customer can put his request in front of the concerned person because Reliance Digital is the one who in the age of technology require customer to carry everything at his end.

It will be highly appreciated from all existing customer's point of view you to be there. So that you have a look on the yesterday's footage & can decide whether the customers really deserve this type of service from Reliance.

Looking for a prompt action from your end on this.

Regards,
Varun Singh
varun_1328@yahoo.co.in

Despite getting so much of negative feedback on the internet about the service provided by reliance, I foolishly booked a Kent water purifier system, which was delivered late and is still waiting to be installed. Each time I call, I get some idiotic replies from the customer care, who promise everything, but get nowhere.
Most useless set of goofs I've ever seen.

i only want to say about reliance resq and his staff very dirty, fools, bull,and like animal who eat human meat stage by stage .
i requested to mr mukesh ambani pls stop this outlet immediatly otherwise u r playing with human life i reached near by suside reason ur staff behaviour .
Regards
sanju
9990220488

Dear Sir and Mam,

This is Mohit kashyap From Reliance Resq, Gurgaon. I sent to You My region letter for official reasons on Sun 6/20/2010 3:54 PM. Now I m facing salary problem from Reliance by Mr. Choudhary or Naveen Vashisth.

5th of July I talk with Mr. Choudhary. He told me WHY I GIVE YOU SALARY. After some discuss
He told me firstly I discuss about your salary to Mr. Naveen Vashisth and I call you after some time.
He never call me after that and never pick my phone.

Last day I call to Mr. Naveen Vashisth for discuss that matter. I told him every think about my salary.
But Firstly he said "I DIDN'T GIVE YOU SALARY", I said "Why". He said WHO'S THE MOHIT AND "I DIDN'T KNOW MOHIT". and disconnect my call at 7.07pm.

So Please tell me what I do for take my salary by Mr. Choudhary or Mr. Naveen Vashisth.

If you have a time for your employee, Please give me your contact no for discuss that matter or sent your address.I want meet with you for discuss every point.

Regards
Mohit kashyap
9250507285
Reliance Resq Gurgaon

YES I DO AGREE WITH MY FRIENDS HERE...

DO NOT PURCHASE FROM RELIANCE.. I HAVE SUFFERED A LOT BECAUSE OF THEIR SERVICE SUPPORT..

YOU WILL REGRET FOR SURE ...

same here i purchased an ac the service personal had come to install it. they made my room a mess and didn't do the installation fully even they didn't fill up the gaps they had made to pass the tubes to the exterior side. The persons who had come were only eager to take the excess copper tubes and wires and get lost. Such is the pitiable condition of the service personal that come at home. How can one trust on them ?

By the way, if any body at Reliance cares, here are the details. Service request number (or complaint number) is 8000560107. Request was created on March 30th, 2010(19 days ago) at Reliance Digital(Banjara Hills, Hyderabad location).

So far no body has called me, no one has visited our home. Basically no activity/initiative on Resq side.

Reliance Digital is ok when it comes to pricing. How ever service quality is some thing else. Expect poor quality service or no service at all from Reliance Resq. No body answers their phone most of the time, and when they answer, they tell you they will send some body at 9:00 AM tomorrow morning(nothing of that sort happens by the way). When I ask for their manager, they just give his/her telephone number. That guy never lifts the phone, now why am I not surprised? Because by now I know what to expect from Resq - Poor Quality Service, thru and thru!

Reliance is Really hopeless in everything. They are even not to fit to handle a world class product range from Apple. They don't know the product and procedures well. Even If you have to get an Apple Product serviced, they consult many people before they tell you something.

hi i am nathan from chennai, Reliance Resq was not at all fit for the services they are not having only few engineers they are also dont no anything about the installation. They were promising they will do gud instaltion bt that not happend at any place management wasw not good in the reliance resq they dont know to respect the customers no customer care center at last wost service they are giving in chennai

Fully agree on the views, neither they have the capacity nor willingness. They are making fool just because a decision by selective few do not matter to them

I have been waiting for repair of my purchase for more than a month, nothing moves.

The resq numbers as as good as non existent

same here, bought a AC last week, and next day the engineer called saying he is reaching in an hour, it's more than a week and the hour somehow doesn't seem to get over. They don't pick up the number 0124-4029099, so you can't talk to anyone.

Reliance Digital has not installed the Air conditioner even after 4 days of taking the payment from me which includes the installation. I have been following it up with mutltiple staff members since they don't have single window / helpdesk where can I report my problem. I have been trying the number 01244029099 which has never been picked up since last 3 days. I am fed up with their service delivery and I will make sure in future that I will never ever buy product from Reliance stores. The staff members to whom I have been talking are Sharad ( ResQ)and Ajay ( Installation ). I don't know till when my problems will be fixed.

Hi Sir/Madam,
I bought your LCD TV[S Series - KLV-26S400A, installation is remaining] Product on last Sunday, 7th Dec 2008 from your one of dealer Reliance Digital, Indirapuram, Ghaziabad and your product has been delivered on Monday, 8th Dec 2008, But when your Engineer came to my home for installation then we found one Table stand is missing in your LCD packing box. After that we had word with every one who concern with Reliance Digital, but I didn’t get any proper response and till date I didn’t get any solution for it; today is 4th day from date of purchase. So, how can we believe in your product?
I would like to know that how is it possible that one accessories is missing in your Packed Product box, this is the big question mark on your Quality Control. So, I am totally fed up with your product & your service. Now, I am not satisfied with your current delivered product which has been still put in my Home, May be your product is faulty.
I have already paid the full amount of your product to Reliance Digital, but I didn’t get any value for my money, till date, so I am very much frustrated. Please provide a new piece of your Sony LCD TV [S Series - KLV-26S400A] to me by latest tomorrow or refund my whole money tomorrow; otherwise I have to take other action against your company as well as Reliance Digital, please don’t take it easily. I have already complained this issue to Reliance Digital for new piece of your Sony LCD TV [S Series - KLV-26S400A].
This is our humble request to you that please consider our problem; it’s a worst experience which I am facing rite now with your product and your company for my whole life.

Now, I am consulting my legal consultant regarding this issue that what kind of action should we have to take against your company as well as Reliance Digital.

Regards,
Anand Kumar Sinha
Address: - 12/11, Moulsiri Road,
Shipra Sun City, Indirapuram, Ghaziabad-201010.
Mob:- +91-9871400224
e-mail: - sinhaanandkr@gmail.com

Has your machine been installed now. Is you wait over ??

I had contacted resQ last week, and found them pretty ok...
I have bought 4 to 5 products from Reliance Digital and experience was not bad as yours.