Delhi Gurgaon Expressway Smart Tag Recharge Process?
It’s painful. From what I experienced. This is what I heard from the people in the customer care department at their office at the toll plaza…
They do not have a call center. You cannot recharge your smart tag anywhere but their office at the toll booth.
You have to stop at their office and get your smart tag recharged over the counter.
They do accept credit cards for recharging but make sure you have enough cash as they just might not take the payment through card when you reach there.
The office opens at 7 AM. I went there at around 9 AM. They did not accept payment through a credit card because the person who handled the credit card machine had not yet arrived in the office.
Luckily I had enough spare cash to get the card recharged or I would have to make more trips to their offices.
Pretty painful I would say.
July 11th, 2008 at 08:02 am
Hi,
How can i get my tag recharges, kindly tell me the acurate processure.
thanks & Regds
kamal gupta
July 19th, 2008 at 10:05 pm
Dear Expressway managers
Well everything seems to be going in non express fashion even after 6 months of opening the expressway.
1. Even 6 months have gone.. you don’t have online recharge process of the Tag which can satisfy / adhere to simple all mode payment process
a) you don’t accept cards other than American Exp. & whereas your office counters at the toll plaza does. it seems you guys have really taken the promise.. that you want the commuters to suffer, suffer, suffer……
b) Also why should one be asked to register in a third party website like Oxicash??? or even do Mcheck. Mcheck is yet to be accepted as payment mode by public.
c) You should have done tie up with a normal payment gateway which allow access thru bank account, all credit card/ debit cards as well as mobile banking.
2 Tag users are the most disadvantages now.. in peak hours. Marshals are absent, the tage lane dividers have been shortened and getting into the tag lane is a nightmare.
3All non tage users smartly get in and take out cash.. wasting the time & effort of those who have purchased tag. Why can’t you fine them and ask them to pay the double amount?
We are all reaching a frustation point in using the toll plaza.. and once again negative public opinion is building up against you.. so buck and tighten your belts before you face poublic wrath again.