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Net4Domains and Net4India Sucks



Battered and bruised… I decided to write a letter to the top people at the Net4India office. Here it goes…

Dear Sirs,

It is my misfortune that I have to send this mail. I have been dealing with Net4India for 5 years now. And as a partner my relationship is just 2 months old. And trust me I have never had so much displeasure dealing with any company in my entire life that I had with you. I spent less time working on my sites than spending on getting the sites activated from your website. Buying a site, changing nameservers, setting up domain name servers. Everything is a pain when I have to get it done from Net4Domains.

Hence, I have made a decision. Decision to make my life easier. I am starting my dealing with GoDaddy.com. Rememebr this name coz a lot of your clients would soon start doing so which I am quite sure off. And trust me any new client looking at me for domain requirement will never land on Net4Domains. And my remaining balance with you probably would remain like that or would be spent on renewing the domains stuck with you.

5 domains in the last week and 2 more today. Godaddy is happily letting me doing my business that is to expand my network. If it was with you, i would have been writing mails to your customer support rather than thinking about new sites and concepts.

Hope, you had fun dealing with us too. I pity the other clietns who deals with you on a much larger scale than we do. Saving 50 rupees on domain charges is no longer fun when I have to spend much more on getting the final work done.

thanks a lot for nothing.

Also, I would like to know the procedure of getting my domains transferred from your service to godaddy.com…

regards,
Sushubh

This entry was posted on Monday, March 21st, 2005 at 09:38 pm and is filed under Rants. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed. Tags: , , , , , ,

Viewing 14 Comments

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    • v
    Great! so atlast you have also landed up at GoDaddy.com!!!
    • ^
    • v
    yup. now the point is how to get my 70 domains out of net4domain's changul :(
    • ^
    • v
    Dear Friend

    Thank you for warning about net4domains.

    I am trying to register a website ending with co.in

    Do you know of any other service provider ?

    Thank you

    ram7624@gmail.com
    • ^
    • v
    if you think net4domains suck, try space2let.com they are bas*%d operators from hell
    • ^
    • v
    Yes yes yes.....Net4domains is a failure and I am on the same trouble. I have a lot many domains registered with this hopeless company. How do I shift. Now the website ia not available .....!!! @#$%^*()(*^%$

    What do I do...???
    • ^
    • v
    Goddady is horrible. It sucks-big time

    I am a life career expert and I also write an ezine on beauty/fashion/travel/relationship/and general issues on a bi-monthly basis. I send it free of charge to subscribers. NO one just get sa copy without asking for it. If you want to get it you must specifically request it: http://www.advicesisters.net/thankyou.html
    This week, I also decided to use the latest version of the zine as a "writing sample, " since I am a freelance writer as well as a life career expert, and I am always looking for online and print writing and editing jobs. I also sent it to a few fashion designers and their publicists since I am registered as press for Olympus Fashion Week but some may not know me, and the writing samples shows them the type of coverage they can expect.

    In the 13+ years I've been working online, I have occasionally sent writing samples of various types to people who might possibly be interested in my work, always with a personally-generated note attached and assuring them that they were not on any lists unless they wanted to be. Until yesterday, I didn't believe that this would be considered as "spam."

    Apparently, I was wrong.


    After I sent a note an this ezine writing sample to someone as an introduction, apparently that person was either having a bad day or decided to make sure I had one. They had enough extra time on their hands to report me to my service provider (Godaddy) as a spammer.

    Goddady immediately sent me a threatening email demanding "proof" that I wasn't a spammer. I told them the situation, gave them the information they demanded, and I thought that would be the end of it.

    It wasn't.

    Over the course of the day, after receiving three increasingly threatening emails (with no name or contact information on them) demanding this thing or that thing (which I dutifully provided, immediately), I assumed they would realize that I didn't spam anyone and that would be the end of it.

    It wasn't.

    I awakened on Thursday morning early to find a curt email informing me that Godaddy had considered the matter and that (according to them) I was definitely a spammer. Futhermore, they had swiftly already pulled my web site, my domain, my blog, my forums, my email and everything else that I do electronically for the Advice Sisters. However, despite their supposed tough stance of spammer, for an "abuse fee" of $199 they would re-instate everything. Apprently, money washes a spammers "sins" (large or small) and you can use a credit card.

    I spent nearly two hours (long distance, at my expense) on the phone with both the abuse manager and his supervisor (and I'd give you their names but who knows if I would be violating some other abuse policy-- I still can't find it on their web site). During two of the most frustrating conversations I have ever had with strangers, I tried to convince them that I wasn't a spammer and asked specifically how my email was a "violation" worthy of the expense and choas they had caused me.

    Here is what I did wrong:

    According to Godaddy.com (my service provider), the fact that I sent even ONE EMAIL to ONE PERSON that was unsolicited, makes me a spammer. When I suggested that people send letters all the time to strangers for this thing or that, they said that the only "safe" way to send email is to ask for permission first, to actaully send an email!!! When I countered that on a daily basis this was impractical, that anyone could still claim I had spammed them just to hurt me or because they were having a bad day, and that under their guidelines even the permission email could also be considered as spam and reported as such (for which I would be "punished" again), they simply said I should get an opt-in program and use it for every single contact I ever get from now on, and that I could either pay $199 immediately on my credit card, or move my site elsewhere. No amount of logic could get them to change their mind. I was charged guilty with no chance of proving myself innocent. These guys were just out to get my $199 and "teach me a lesson."

    Well, I had just re-done major parts of my website, my blog, the forums, I published an Ezine, and of course, I'm waiting for invites for Fashion Week through my email, so I had no choice but to pay.

    But---that's not the end of the story.

    After I DID pay, the site wasn't immediately re-instated and countless people now assume the advicesisters doesn't work and that my email address is incorrect. I spent another 1 1/2 hours long distance on the phone (at my expense and until my my phone ran out of batteries and cut me off) trying to figure out why the site wasn't back up (which it wasn't, until Friday morning).

    This has cost me a great deal in money, time and anxiety. I dislike spam as much as the next person, and I appreciate the fact that some service providers are "tough" on spam, but Godaddy has been just ridiculous! There is a difference between someone who sends millions of emails to lists of people they do not know, or obscene mail, and someone like me, who innocently sent a personal note with an ezine to someone I thought might want to see it and apparently, didn't. I am amazed that Godaddy.com wouldn't allow for the difference. I told them that I was going to let everyone know of my experience and the manager's response was "GREAT! tell them so they know we are tough on crime."

    Me, a criminal? I have never even gotten a ticket!

    Had I not just signed up with them for another couple of years of domain registration and if they weren't tied into everything I do online, I'd ditch them in a second. For now, all I can do is to tell my tale to all of you and urge you to check your service provider's spam policy--if you write anything, legit or not, the same thing could happen to you.

    By the way, it took them hours to re-instate the web site that they took down without even 24-hours warning, and then it took several days to re-proppogate on the net. I lost critical emails and incalculable readers (not to mention my credibility since I had just directed over 1,000 to a web site that they couldn't see). It also cost me more than $25.00 in long distance charges--for calls that were totally useless since the abuse people wouldn't listen to one thing I said.
    • ^
    • v
    I'm currently suffering from severe Space2let-ophobia.

    I wanted to transfer my domain administration to another vendor, but S2L have actually refused to give me the info I need to effect the transfer.

    How is it possible for a business to treat its customers so badly, and still be in business?

    Here are some of the ACTUAL comments from one of their 'senior management' in my call with him earlier today: "I dont have to do any service to outgoing customers"; "I'm not interested in talking to you", "The registrar has put in a policy of one month advance notice" (that was a lie); "This is our policy. You can either accept it or dispute it." (yes, this guy actually hung up on me).

    I'm still wondering what to do, because my domain expires in a week, and I'm basically at these people's mercy.

    Why dont you try Linxindia.com? The guy is new, but qualified and service oriented. Thats where I am moving our company's domain.

    Gubbi^:^
    • ^
    • v
    ... and here's something for the search engines: Space2let sucks !

    Gubbi^:^
    • ^
    • v
    hey guys - thanks! i was in the process of registering with net4domains and was finding it difficult to do so! was looking for other alternatives which you have provided...
    • ^
    • v
    hi

    I agree wholeheartdly with you net4domains suck.

    I for one have registered 4 domains with net4domains, I was working for a company due to which i had to register 3 of my domains in my brothers name.

    Then i opened a company and registered a domain for my company with the company name and address as registrant...... now what does net4domains do they change the address of the 3 domains in my brothers name to the company address Note they change only the address not the registrant name.

    I notice this after a couple of months and i want these 3 domains changed back to my brothers name and address and guess what do they do. They ask me to get address proof for my brother who was never residing at that address and they want RS 495 for it. My question is Why should i pay when they changed the address in the first place.

    So i made i have decided to move

    vipin
    • ^
    • v
    Yeah, they are the shittiest on this planet, Dunno if are still them, but you should see their latest mail reproduced for eternity, in my Blog or from this permalink

    http://donblog.quicksilverhq.com/index.php/2006...
    • ^
    • v
    You can easily initiate a transfer for your domains at your new registrar. As long as your domains are not locked by net4 (which they normally are not), the transfer should go through alright.
    • ^
    • v
    well i am already on godaddy. no problems.
    • ^
    • v
    Hi, guys had bought a domain reseller package ( directi ) from space2let a few months back and ever since December 05 my domains have been locked by Space2let , reason given is 'Protect'. Now I cannot change the server names and all the domains i registered with them are practically useless now. Space2let does not acknowledge my mails and calls made to them are replied by 'we will look into it ' and we got to check the records. Truly space2let ( now called Internet World Wide ) suck !!!!!! Beware before dealing with them. If anyone of you has a solution please reply. Thanks

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