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Airtel Broadband: 4 Hours to Next Day service promise



Airtel Broadband till sometime back had a 4 hour guaranteed service. It meant that after you file a complaint they usually took less than 4 hours to respond to it.

Today, it is by next day for complaints filed before 12 noon.

Funny thing is that the girl who noted down the complaint had no idea what PING was. And she was indeed in the broadband technical department.

This entry was posted on Monday, February 18th, 2008 at 07:48 pm and is filed under Amused. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed. Tags: , ,

4 Responses to “Airtel Broadband: 4 Hours to Next Day service promise”

  1. Abhishek Says:
    February 18th, 2008 at 11:26 pm

    :) She is a woman…excuse her on this count alone….

  2. Sushubh Says:
    February 19th, 2008 at 01:29 am

    how many times do we have to excuse them?

  3. Abhishek Says:
    February 19th, 2008 at 07:29 pm

    Time and time again…

  4. KAMALA DAS PENWELL Says:
    May 21st, 2008 at 12:24 pm

    My Airtel phone No 46502601 and connected broadband (512 kbps)is not working since 17th May’08 till date. I gave complain the same day and inspite of everyday contacting them for several times none turned up or attended the problem whereas i was told while getting the connection that i will get service within 4 hours or next day at the most. Airtel is supposed to be no 1 telephone and broad band provider but this is the sorry state of affair for their customer service. They are very quick while giving you connection or sending the bill for payment but i am sure most horrible amongst all telephone and broadband provider to attend the customer. I wonder why people at all go to such company who does not even bother to attend customer .Don’t really know. Till now no one has attended my problem

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