Comments on: Dell Support in India: Impressive!

By: Prthwy

Prthwy — Sat, 11 Oct 2008 00:02:34 +0000

Hi was planning on purchasing a Dell M1330. After listening to may complaints I am planning to withdraw. I loved the M1330… I feel sad.

By: Anirudh

Anirudh — Wed, 24 Sep 2008 19:00:28 +0000

Dell support is rubbish in India. I placed an order for the Studio 15 and paid for it as they confirmed that they could get the same delivered in 10 days. Then they told me ot wasnt possible i had to purchase a Sony laptop.

These guys didnt refund the amount i had paid by my credit card for a period of 20 days……. n im still in the process of getting my money back. I must have called them up 80 times and wasted 20 hours and sent them a minimum of 9 emails, but the issue is still pending.

I think the worst part of the forum is that there 95% negative responses but the article is still praising Dell's efficiency….. must be a fluke man …. n guys pay attention to the comments, this is the reality. Just be careful before purchasing a Dell.

By: Arnab Biswas

Arnab Biswas — Fri, 19 Sep 2008 06:15:11 +0000

I need a dell mini card utility which support indian sim card. How can I get that?

By: sbrrymom

sbrrymom — Sun, 24 Aug 2008 15:09:18 +0000

next time my laptop has an issue will you call for me….. 30 hours on hold, 6 long chat sessions, CHAT DROPPED ME BEFORE QUESTIONS WERE ANSWERED 4 OF 6 TIMES AND I HAD TO START ALL OVER AGAIN. 7 days and counting and I still do not have a functioning laptop. Parts sent to vendor 1, dispatch sent to vendor 2 and I was told to call vendor 3 when no one called me to schedule appointment and vendor 3 was clueless. I have Complete Care Warranty with Next Business Day Service (NOT)

By: Prakash Gupta

Prakash Gupta — Thu, 21 Aug 2008 09:24:15 +0000

I think, Dell has changed. It's service standards have taken a huge beating in the past 2-3 years. About 3 years back, I was amazed at the services offered by Dell in replacing a faulty part within warranty. It was something, unheard and unseen of in India.

But my recent experiences have been simply pathetic. I paid for replacing a part for my laptop which was out of warranty. My life became hell. I ended up paying double and then I had to fight till the director level to have the correct part replaced. Now again, regarding some technical help, I have wasted 16 minutes and 43 seconds on the telephone and have disconnected after being fed up. Nice way of Dell to cut down on their incoming traffic……

By: Maksa

Maksa — Fri, 15 Aug 2008 05:40:33 +0000

I am Dell Fan.

But this time i would say their product build quality in India is worst. i have done 1 desktop 1 laptop and 2 monitor replaced. and now 1 more laptop is faulty it’s XPS M1330. i would say they need to improve Indian manufacturing plant. Worst Quality.

By: mAv

mAv — Tue, 12 Aug 2008 10:16:46 +0000

Been on phone for over 2 hours just to get into the correct department for XPS series laptop lol they keep tossing me around all over the world with each agent promising that they sending me to the correct department.
Dell sucks and come to think about it i bought the XPS M1330 with three eyar same day support warranty :((

By: mAv

mAv — Tue, 12 Aug 2008 10:16:46 +0000

By: Aditya

Aditya — Fri, 25 Jul 2008 07:32:02 +0000

I have all the agreements with Dell to fix my business laptop asap. It’s been 30 days no one has made it here. Dell USA was known for it’s good service. Dell India has got the worst service of any provider.

By: Aditya

Aditya — Fri, 25 Jul 2008 07:32:02 +0000