You would find old ladies yelling at the customer care gal for the forced charges related to caller tunes and other facilities. No, they too have no idea when they did subscribe to these ‘value-added’ services.

And when you give your credit card to the cashier dude… He would reject three of your otherwise normal cards because the machine is in too bad shape and would not accept credit cards with chip (eg. Maruti Citibank Autocard), slightly older card (with slightly damaged magnetic strip).

He knows that your credit card is perhaps all right. And he would admit that the machine sucks and he can do nothing about it!

Awesome. Mr. Sunil Mittal… You might be one of the richest man in India today but you are losing the respect of the end customer.