Today I mailed in Citibank customer care coz I wanted to redeem my Autocard reward points against petrol, but look what they replied back, I didn't expect this from Citi.

"This is with reference to your query dated XXXX. It is our constant endeavour to provide quality service to the cardmembers. The Auto Points earned in your card # ############ are as follows:IOC POUCH 0 CITIBANKPOINTS 1212 We wish to clarify the following:IOC Pouch:We would like to clarify that the Turbo Points earned in the IOC Pouch can only be redeemed against the Petro Coupons for the first year since Date become member. From second year, the Turbo Points earned in the IOC Pouch will move to MUL Pouch. MUL Pouch and Citibank Pouch:The Rewards Points earned in your MUL Pouch and Citibank Pouch can be redeemed directly at the Maruti outlets by using the services there.The Points earned in your MUL Pouch and Citibank Pouch cannot be redeemed against Petro Coupons. We request you to follow the below-mentioned steps to download the Points earned in your Citibank Pouch: First insert the autocard in the autocard machine and check for balance on card. This would print a balance enquiry slip. After, select "LOYALTY" option, later, in Loyalty menu select "UPDATE CARD" option, now terminal would connect online (ensure telephone line is connected) and download points which is 1014 points. After successful points download,terminal would print the "UPDATE CARD" charge slip. We request you to contact your nearest Maruthi Dealer with regard to the redemption of Auto Points earned in your card account. Please note that, the Auto Points earned in your card cannot be redeemed as gift items.In case of any further queries, please feel free to contact us at indiaservice@citi.com or call us at CitiPhone banking. Thank you for accessing Citibank Online.

i am using card in this card i am getting extra amount in this RS-512.50in the name of chunnilal and son ple verifi & other wise ples cancle the card iam very thank you

pl file all ur complaints to GM service Pankaj Narula
Their services are becoming Lousy

Sir,
I am a maruti auto credi card holder,my card no. is 5546 1976 6297 9008 .I have used it 2 times but receiving bill has been a troublesome affair every time.First times I had to get away by paying heavy fine.Second same story is being repeated.Please S M S me at Mob.No.9835388577
Ranbir Singh

I have recommened to a person at trivandrum to buy a maruthi alto. I am staying at Mumbai. So far the points are not redeemed in my account.

My car no is MH02 AU 9179.

Recommended car no is KL 01 AS 7861.

1.Please tell me any other procedure to follow.

2. How to redeem the points?

Contact: 09820502425

Visit the sitr www.citibank.com/india and u will see an option of this card payment through any other banks net banking. Its easy to pay the card bill.

I had taken my vehicle to Rana Motors Wazirpur for servicing and wanted my points to be redeemed (I have appx. 2000 + points) but was told that the Citibank Autocard Swap Machine is out of order from the last 15 days and hence cannot redeem my points. In fact the machine has still not been installed till today as per Rana Motors.

I really see no point accumulating points on this card if the same cannot be redeemed at the right time. In fact the points which I was supposed to have earned while paying through my Autocard Credit card have also gone in the drain because of the malfunctioning of the machine.

I would request the concerned to have some exigencies plans made in case of such a breakdown and also to tell me if i can still earn the points since i had made the payment in cash.

Regards

Sunil Kumar
DP - 208
Pitampura
Delhi - 34.

I am complaining about non redemtion of my auto poits eaned at APRA AUTO SERVICE STAION PVT LTD. ,GURGAON. I have experience fourth time when redemption machine is out of order. When Ineed to redemeded my auto point , the machine is with city bank for repair as intimated by apra auto

YESTERDAY I DROPPED MY VEHICLE WITH APRA AUTO SERVICE STATION GURGAON. THEY TOLD AT PRESENT REDEEMED MACHINE IS NOT WORKING.THIS IS THIRD TIME I AM FACING THE SAME PROBLEM AT SAME STATION. I REQUEST YOU TO KINDLY TAKE NECESSARY STEPS TO REDEMED MY POINT THIS TIME POSITIVLY.I HAVE NEARLY 5000 AUTO POINTS. YESTERDAY I HAVE TO PAY RS. 9889 TO PAID SERVICE. YOU ARE REQESTED TO MAKE ARRANGEMENT & REDEEMED MY ABOVE SAID POINT AT THIS STAGE BECAUSE I AM SUFFER THIRD TIME.

ANIL KUMAR KUKREJA.

27, SHANTI NAGAR GURGAON

M-9818752795

I HAVE TAKEN MARUTHI AUTOCARD BUT SO FAR I NEVER USED IT BUT I AM GETTING THE MESSAGE YOU HAVE BALANCE OF XXXX PAY BY THIS DATE OTHERWISE I WILL BE PENALISED WHY SHOULD I PAY PENALTY WHEN I NEVER USED THE CARD. FOR WHICH AMOUNT I HAD TO PAY PENALTY THIS IS EMBARASSING TO ME MARUTHI PEOPLE MUST STOP ISSUING THIS CARD AT ONCE
RENUKARADHYA 9845401718

First of all the dealers of Maruti are rude enough to reject the Autocard. They donot have this system implemeted properly. On asking further questions they simply cheat by saying that come later, we will do it. I am struggling with a Autocard since last 3 years and in vain to get the points on. Such rude behaviour of the dealers have encouraged me to go to a different make if vehicle rather then sticking to Maruti.

Maruti needs to overcoome the impression that it still holds the monopoly / largets market share. Days are chaning fast and the market will not give maruti enough time even to react.

First of all the dealers of Maruti are rude enough to reject the Autocard. They donot have this system implemeted properly. On asking further questions they simply cheat by saying that come later, we will do it. I am struggling with a Autocard since last 3 years and in vain to get the points on. Such rude behaviour of the dealers have encouraged me to go to a different make if vehicle rather then sticking to Maruti.

Maruti needs to overcoome the impression that it still holds the monopoly / largets market share. Days are chaning fast and the market will not give maruti enough time even to react.

helpline no. chandigarh

helpline no. chandigarh

Can anyone please tell what is the mode of payment after using this card? Is it same like other credit cards or different? Heard there is one web based payment system coupled with the CITIBANK website. Is it true? It would be very helpful if anyone could provide me with these details as the payment due date is knocking on the door. Thanks.

Can anyone please tell what is the mode of payment after using this card? Is it same like other credit cards or different? Heard there is one web based payment system coupled with the CITIBANK website. Is it true? It would be very helpful if anyone could provide me with these details as the payment due date is knocking on the door. Thanks.

Dear Sir,

I have purchased a Maruthi Esteem VXi from Spectra Motors - Borivili (E)(mumbai) on 6th January 2007. I was explained about this free Autocard, and I was very much eagar to have one. Within another two months time someone from Maruthi came on line (wished not to disclose the name) and asked so many questions which really not required for getting this card. I got annoyed and requested to get a card without asking irrelevent questions. Again I have reminded them that all relevent information has been provided when I am buying this car which already with Spectra Motors. Then on no response.

After 6 months later some one called up and informed me how benaficial using the Autocard . Then also I have told that I do not have an Autocard and I wish to have one. No further call & no card so far ! It is almost one year now, and I have got a scratch card with 10% cash back on fuel with Autocard. But where is the Autocard sir/madam?

Why a company like Maruthi who is best known for good customer relations behaves like this. Or is it Citi bank? I need a single window (person) to resole it. Can you help me ?

Regards,

KGNambiar- 09820502425.

Dear Sir,

I have purchased a Maruthi Esteem VXi from Spectra Motors - Borivili (E)(mumbai) on 6th January 2007. I was explained about this free Autocard, and I was very much eagar to have one. Within another two months time someone from Maruthi came on line (wished not to disclose the name) and asked so many questions which really not required for getting this card. I got annoyed and requested to get a card without asking irrelevent questions. Again I have reminded them that all relevent information has been provided when I am buying this car which already with Spectra Motors. Then on no response.

After 6 months later some one called up and informed me how benaficial using the Autocard . Then also I have told that I do not have an Autocard and I wish to have one. No further call & no card so far ! It is almost one year now, and I have got a scratch card with 10% cash back on fuel with Autocard. But where is the Autocard sir/madam?

Why a company like Maruthi who is best known for good customer relations behaves like this. Or is it Citi bank? I need a single window (person) to resole it. Can you help me ?

Regards,

KGNambiar- 09820502425.

Dear Sir,
My car No is HR26M9248. I applied for Autocard sometimes in May 2006. Autocard was delivered to me sometimes in December 2006. Unfortunately I was not at home and could not collect the card. Subsequently I would have received around 10 calls from your chennai office stating that your card would be delivered in a weeks time. Two months ago I received coupons also. I contacted local city bank office also, but as on date I have not received the card. Kindly let me know, is it possible for you people to trace the card and send it to me?

Thanks

Regards

Raju Chutani

Dear Sir,
My car No is HR26M9248. I applied for Autocard sometimes in May 2006. Autocard was delivered to me sometimes in December 2006. Unfortunately I was not at home and could not collect the card. Subsequently I would have received around 10 calls from your chennai office stating that your card would be delivered in a weeks time. Two months ago I received coupons also. I contacted local city bank office also, but as on date I have not received the card. Kindly let me know, is it possible for you people to trace the card and send it to me?

Thanks

Regards

Raju Chutani

What is told is correct in the above sunil's letter. The Maruti Auto card tie with Citi Bank is not usable in IOCL outlets for fuel which is daily requirement approch for pay back systems are also very less accepting points from citibank.

Recently I had purchased Maruti Zen Estilo. While purchasing this car, I was offered Citibank Credit Card, which I had accepted. I would also like to mention here that after purchasing my car, I have already referred 2 cars using this card and likely to refer two more cars on coming Dussera.

I regret to having this so called prestigious card due to practically getting benefits from it.

I have often noted that most of the Indian Oil Pumps would not have Citibank credit card machines or the machines are dead.

The ones who would have the Citibank machine, they would not support the AutoCard points feature.

In the end... The Bonus Points promised by Maruti Suzuki are hard to get. Unless you are lucky enough to land at a petrol pump which has a functional Citibank card machine which supports the AutoCard feature.

Recently, I got petrol from an Indian Oil petrol pump and paid through my above card. A surcharge of Rs. XXXX has been levied on me in place of promised Autopoints. I am highly disappointed with this.