NOT TO BUY IFB PRODUCTS, VERY POOR SERVICE

We had entered into AMC for IFB Senator washing machine in the month of July 2010, till date no service engineer has come to service, in spite of several reminders. The service is Very Poor, I strongly recommend not to by IFB PRODUCTS, they only sell the product, with out service.

I have an IFG Senator 6kg. It was running perfectly for almost 3 years. For the last 1 month we observed a leak of drops of water from the bottom of the washer (and the washer is in good condition and we are able to wash cloths). So I decided to call customer service just to fix the leak. Within a day the service person named Siva, came and he opened up the front panel and cover (without asking me what is the issue and even I didn’t tell the issue assuming that the customer service lady might have conveyed it to him). Then he asked me to bring a cleaning cloth. When I returned back to him with a cloth, he told me that, the important micro controller circuit is burned-out and that is why your washer is not running. And it costs rs.2500+.
(cont..)

wow!
i thought i m just the only victim of IFB, the service engg are more like marketing person and totally weird in problem fixing, handling the machine is like banging things to open. true unprofessional skill people.

HI ANY PROBLEM IN IFB ELITE SX

I bought an IFB Elite SX on 05th Sept. and the showroom guys said it will take min. 48 hrs. to get the installation done. When i called after two days, the show room guys said, 48hrs means 48 business hours i.e 8hr. per business day hence it is 6 business days and unfortunately friday and saturday are Govt. holidays, so i can expect a guy after 14th Sept. What a pity, u invest 25K on a washing machine and still depend on your Dhobi, for 15 - 20 days. Hope our comments reach to IFB.

I could not agree more. A 4 month old 30k machine that has had problems since day 1 and still does, has "technicians" trying to pedal powder, cover, stand, spike buster ......... instead of fixing the problem. One of my most costliest mistakes ever!! Do not buy an IFB - product is pathetic and customer service even worse!! I have a magnificant collection of phone numbers all the way up to the regional manufacturing head but am still stuck with a defunct machine. This machine was supposed to make life easier????

I bought IFB model AW 7233 (Top loading automatic) on 29th Aug 2009 and in six months time I have faced two time power problems with the model, at 1st complain IFB replaced the power pannel in 72 hours from the date of complain the 2nd complain was registered on 20th Jan till 24th Jan 2010 this has not yet replaced. Poor performence of the model and poor support from IFB.

Hi this is also seams to victim.....Y because you know that. I have purchased IFB without having proper knowledge of it. OOh god please save me by not to give any problem.
-Thanks & Regards
-Co-Sufferer

Hi Future buyers of IFB Washing Machines, please look into the hidden costs of buying of IFB W/M, installation accessories like water filters, cover, stand, washing powders, booster powders etc cost you extra money during installation. Periodic visit of service engineers during warranty period costs you minimum Rs 500/- per visit in the form of De scaling powder, Pump protecting powder etc without which you may be threatened that the machine may konk off. And post warranty you had it.

and well I laso had suffered quite a lot during installation. but that is quite an old story. :(

Unforunately I am also holder of IFB machine. I live alone and use machine may be once in a montm. I purchased it just about 3 years back so machine has run about40 times only. This satureday it stop wotrking. From net I found number of authorized service center of IFB and guy come and told me that pump is not working. Shitt bullshit. total shit. the money i spent on replacing pump would had been sufficient for me to let my cloth washed daily by washer man.

So guys I also suggest you not to go for IFB. IF you want some machine then also other cheap and relaible brands are there and if they stop working after some time then also you will not feel that bad ( My videocone washing machine at home is working fine since LAST 9 YEARS TOUCH WOOD)

I am Pradeep Sharma from New Delhi. I have just posted my comments regarding IFB washing machine but it is not there. I think you people are not interested in criticizing.

I am Pradeep Sharma from New Delhi, I will suggest not to purchased IFB washing machine because they don't bother for customer's complaint. I talked to service center so many times but after 60 hrs no technician contacted me or came to my place. Few minutes back IFB official Ms Ankita Shrivastava told me that technician will come today positively. I was given mobile no of some Mr. Milind but it was switched off. On IFB site there is no higher official's name or contact number whom we can approach to.

Hi ,

I have recently purchased IFB Digital 5.5 KG, the representative from IFB came to install it. Then the person is insisting me to buy few accesories which are for the safety of the washing machine and the cost of it is 1800 bugs. After spending 23 K on a machine thinking that it is fully sophisticated why IFB selling such type of products. The accesories might be useful but that should be a built in feature in the machine. This makes me and few other customers unhappy .

I too am very very angry with the service and performance of IFB washing machine My Machine stopped peroforming in just 1 year .IFB guy who came to repair statrted speaking about extended warranty . Even when the warranty is not yet expired, then when we refused to take it . He ssaid i will come next day to replace a part but till today no one has replaced the part even after number of call and complaints. Guys frist improve your service the demad for Extended warranty ,with this kind of poor service you expect more business from us forget it . we purchased a machine for 25K and it stopped in just 1 Year .

I too have been a victim of the so called exppensive washing machineIFB .My several attempts of complain have turned futile ,as nobody is really interested to come and attend the complaint. I am unable to wash clothes and so we bought the washing machine from iFB as we had already bought one for our daughter in 1998 and since the performance was good we decided to go for the same brand,but little did i know that i had to face so much problem.I made a complaint on the 10th of July and until today it has not been fixed most probably because it is in the warranty period? and the company has to bear the cost ?what else would b the reason? my sincere advice to ppl out there ,please look for another brand

Today IFB washing machine service person came to my house and without informing us he changed some parts and asked for RS.2800/- from us.I am surprised to note that without telling the actual problem he changed the parts.I have not paid the amount and asked him to put the original parts backAs I am in the office now ,I do not know whether he has put back the original parts or not.Also, after buying ,not a single time the service engineer has come to our house for servicing .
C.S.Pujari

I am very disappointed with the service. I purchased IFB washing machine model Diva on jan 06 09. and regd complaint about excessive vibration on jan 10 09. Despite repeated reminders and promises no one has come to attend the complaint so far i. e. till jan 26 09.

For heaven's sake, never buy IFB Appliances if you want peace of mind at home for the money you have paid. IFB products are substandard, never gone through quality process, buggy and fail very often.

I am also a victim of their substandard product and no service there after! I bought a high end washing machine and started giving problem within month. Calls to customer service of no use, they give a complaint number and no body turns up; you will have to make hundreds of phone calls to reach them and if you are lucky to get any one of their technician on the phone, they will promise you to visit the place or replace part in the next two days and the story continues for ever.

If you are smart enough, file a complaint with consumer forum and you will be able to recover part of the expenses incurred.

I HAVE PURCHASED IFB WASHING MACHINE MODEL SENORITA DX5.5KG ON12/02/2008, BUT SOON AFTER THE WASHING MACHINE STATRED MAKING NOISE. WE, THEN CALLED THE COMPANY'S TECHNICIANS SEVERAL TIMES BUT THEY WERE NOT ABLE TO IDENTIFY THE PROBLEM AND GOT RELAXED BY SAYING THAT THEY ARE NOT BEING GIVEN TRAINING TO REPAIR THIS MODEL. IT IS VERY SHAMEFUL THAT THE COMPANY'S NEW LAUNCHED MODEL IS NOT REPAIRALE. IM VERY UNSATISFIED WITHTHE SERVICE OF IFB

i really cant tell but as from my experience, companies rarely fix stuff under warranties. in the end you lose.

I also faced the same issue with the IFB representative guy, he pushed me to buy the accessories.

Is it good to take extended warrenty now or after my initial warrenty has expired? bcoz now Rs.1744 for 2 years they told, if it will be later more than 3000.

hey read the manual all the installation procedures are clearly mentioned! u dont need a company guy to come and fix it for u! most of it can be done by ur self! extended warrenty should be bought after ur initial warrenty has expired.... the chemical that guy was talking about is a powder that looks like salt. its some de-salination powder or something like that. it removes the salts and calcium deposits that forms between the drums. try using detergents that cause foam to avoid promlems with ur pump motor and to get better washes.

The distributor assured a lot at the time of purchasing the IFB machine, but their installationation guys are worthless. After 10 days of purchasing, they didn't come even and assuring us on phone solve the problem that day itself. I'm very much disapopointed with their service.

Subhasish M
Kamothe
Navi Mumbai

Hi Jimmy,

I have bought IFB executive plus washing machin 2 years back and was really satisfied by its performance. While shifting my home, i have lost the user manual of my washin machine.. Off late, i am also facing the problem of water drainage... I was really not able to make out why this happens sometimes.. But thanks to ur detailed write up about the probelm and solution.. Now i am sure i can solve this issue by myself.... You have exactly pointed out the cause and solution perfectly. Thank you very much for the help.

Regards,
Regs

hi mr srinivas .D i read ur complaint about the water draining problem.... im also an ifb costumer from 1994.... i have payed my amc's every year, in this time they came to my plave and took the machine to their service center, they changed the timer which is 3000rs, drum which is 2500, external drum another 3000, pump motor costs sone 4000rs and i never had any problems with the maching... in fact ifb machines esp front loaders are 1 of the worlds best! maybe service sucks in ur city but in vizag( AP) its super.... and secondly....guys all of you get a user manual when u buy the machine!!! please read it before use... if u don not know how to read ask some one who can read! now to your complaint... water doesnt drain out if
1) the fluff filter is clogged with fluff from ur clothes or some money change such as coins might have got stuck in the fluff filter, it is located in the front bottom left side.. there is a small door u check that open that and clean it...
2) use detergents that do not get foam.... there are specially developed soap powders such as surf excel front matic or henko front matic.. which are especially developed or designed for front loaders..!
if foam is accumalated in the machine the pump motor which is designed to pump out water cannot pump out all the foam! so teh machin in fact runs slowley due to the weight of the clothes and due to all the water not being pumped by the pump motor.... detergent plays an important role in the running of the machine! so avoid using cheap powders! i this i've answered mose of teh problems... nxt time u have a problem send me a mail at jimmy700us@gmail.com. im not a company guy. so dont place any sort of complaints... i can give u advice on how to use ur maching properly! regards.....JIMMY

I am now very much disappointed by IFB Washing machine (Executive) model.I have made innumerous complaints that were registered in Bangalore, Delhi and Lucknow offices and discussed telephonically also but of no result so far.The service Engineer also ws horrible who could not sense the prolem with the instrument.He changed almost every part of the machine but it did'nt work. NOW I plan to purchase a new machine BUT NEVER OF IFB and I ADVISE YOU ALL DO NOT GO FOR IFB EVER OR ELSE PURCHASE A WHOLE SHOP OF ANALGIN TABLETS FOR ALL THE HEADACHE that you are about to have.

I am now very much disappointed by IFB Washing machine (Executive) model.I have made innumerous complaints that were registered in Bangalore, Delhi and Lucknow offices and discussed telephonically also but of no result so far.I plan to purchase a new machine BUT NEVER OF IFB and I ADVISE YOU ALL DO NOT GO FOR IFB EVER OR ELSE PURCHASE A SHOP OF ANALGIN FOR ALL THE HEADACHE that yu are about to have.

I am now very much disappointed by IFB Washing machine (Executive) model.I have made innumerous complaints that were registered in Bangalore, Delhi and Lucknow offices and discussed telephonically also but of no result so far.The service Engineer also ws horrible who could not sense the prolem with the instrument.He changed almost every part of the machine but it did'nt work. NOW I plan to purchase a new machine BUT NEVER OF IFB and I ADVISE YOU ALL DO NOT GO FOR IFB EVER OR ELSE PURCHASE A WHOLE SHOP OF ANALGIN TABLETS FOR ALL THE HEADACHE that you are about to have.

I am now very much disappointed by IFB Washing machine (Executive) model.I have made innumerous complaints that were registered in Bangalore, Delhi and Lucknow offices and discussed telephonically also but of no result so far.I plan to purchase a new machine BUT NEVER OF IFB and I ADVISE YOU ALL DO NOT GO FOR IFB EVER OR ELSE PURCHASE A SHOP OF ANALGIN FOR ALL THE HEADACHE that yu are about to have.

I am also a poor buyer of IFB top load AW60-806 model just 10 days back and i was told by the seller Sekar enterprises, that the representative from the company would come to our place for demo. After 3 days of follow up somebody called over phone from service agents that he asked about my address and after hearing the address, he said, it was not his jurisdiction and he can not attend to that place and he told coolly that we should go to any of those neighbors who has the model to just and see and start operating it. I told him is it the way you advise the customers and he has given some numbers to arrange for demo. I have been trying with so many calls to arrange for demo but no response. This kind of feedback what we have experienced with IFB is very worst and we dont want to buy or recommend anybody to buy IFB.

I am also a poor buyer of IFB top load AW60-806 model just 10 days back and i was told by the seller Sekar enterprises, that the representative from the company would come to our place for demo. After 3 days of follow up somebody called over phone from service agents that he asked about my address and after hearing the address, he said, it was not his jurisdiction and he can not attend to that place and he told coolly that we should go to any of those neighbors who has the model to just and see and start operating it. I told him is it the way you advise the customers and he has given some numbers to arrange for demo. I have been trying with so many calls to arrange for demo but no response. This kind of feedback what we have experienced with IFB is very worst and we dont want to buy or recommend anybody to buy IFB.

12
Srinivasa.D Says: Your comment is awaiting moderation.

January 19th, 2008 at 10:46 pm
Hi,

I am Srinivas, i am staying in Bangalore. I purchased IFB elite 5 KG Washing machine from Devi Enterprises, Jayanagar, Bangalore . on 4th March 2007.

From August-07 on wards i am facing this problem in my washing machine.

PROBLEM: Some times water is not draining out properly. For example if we wash 10 or 15 times in that 1 or 2 times water is not draining out in the end.

I am facing this problem from Aug-07, during these periods I made several complaints through IFB Helpline i.e. 93004321. Please note the complaints details as follows:

1st Complaint No. 1151283 dt.05.09.2007

2nd Complaint No. 1240098 dt. 18-10-2007

3rd Complaint No. 1404489 dt. 18-12-2007

4th Complaint No. 1415876 dt. 22-12-2007

5th Complaint No. 1443816 dt 01.01.2008

6th Complaint No. 1469917 dt 11.01.2008

I am really fed up by calling IFB Helpline, My sincere advise for people, please dont buy any product from IFB Washing Machine.

Please suggest for further action.

Hi,

I am Srinivas, i am staying in Bangalore. I purchased IFB elite 5 KG Washing machine from Devi Enterprises, Jayanagar, Bangalore . on 4th March 2007.

From August-07 on wards i am facing this problem in my washing machine.

PROBLEM: Some times water is not draining out properly. For example if we wash 10 or 15 times in that 1 or 2 times water is not draining out in the end.

I am facing this problem from Aug-07, during these periods I made several complaints through IFB Helpline i.e. 93004321. Please note the complaints details as follows:

1st Complaint No. 1151283 dt.05.09.2007

2nd Complaint No. 1240098 dt. 18-10-2007

3rd Complaint No. 1404489 dt. 18-12-2007

4th Complaint No. 1415876 dt. 22-12-2007

5th Complaint No. 1443816 dt 01.01.2008

6th Complaint No. 1469917 dt 11.01.2008

I am really fed up by calling IFB Helpline, My sincere advise for people, please dont by any product from IFB Washing Machine.

Please suggest for further action.

I have a IFB Washing machine which is still under warrenty in Chennai. The machine is dead for 1 month and the service team just passing time on reparing the machine.

The service team is also very rude and they do not respect our customers emotions and problems at all. they are so lathargic and operate in their own pace.

The people who are associated with Chennai service center are Ms. Vidya Ganesh, Ph: 9840769001, Sivaraj, Vinod, and Ganesh - Office number is 24335610.

Literally very bad service - still the machine is not repaired. I am planning to through the machine at their door steps. WIth some of my media contacts planning to put it on paper to show our sufferings.

12
Srinivasa.D Says: Your comment is awaiting moderation.

January 19th, 2008 at 10:46 pm
Hi,

I am Srinivas, i am staying in Bangalore. I purchased IFB elite 5 KG Washing machine from Devi Enterprises, Jayanagar, Bangalore . on 4th March 2007.

From August-07 on wards i am facing this problem in my washing machine.

PROBLEM: Some times water is not draining out properly. For example if we wash 10 or 15 times in that 1 or 2 times water is not draining out in the end.

I am facing this problem from Aug-07, during these periods I made several complaints through IFB Helpline i.e. 93004321. Please note the complaints details as follows:

1st Complaint No. 1151283 dt.05.09.2007

2nd Complaint No. 1240098 dt. 18-10-2007

3rd Complaint No. 1404489 dt. 18-12-2007

4th Complaint No. 1415876 dt. 22-12-2007

5th Complaint No. 1443816 dt 01.01.2008

6th Complaint No. 1469917 dt 11.01.2008

I am really fed up by calling IFB Helpline, My sincere advise for people, please dont buy any product from IFB Washing Machine.

Please suggest for further action.

Hi,

I am Srinivas, i am staying in Bangalore. I purchased IFB elite 5 KG Washing machine from Devi Enterprises, Jayanagar, Bangalore . on 4th March 2007.

From August-07 on wards i am facing this problem in my washing machine.

PROBLEM: Some times water is not draining out properly. For example if we wash 10 or 15 times in that 1 or 2 times water is not draining out in the end.

I am facing this problem from Aug-07, during these periods I made several complaints through IFB Helpline i.e. 93004321. Please note the complaints details as follows:

1st Complaint No. 1151283 dt.05.09.2007

2nd Complaint No. 1240098 dt. 18-10-2007

3rd Complaint No. 1404489 dt. 18-12-2007

4th Complaint No. 1415876 dt. 22-12-2007

5th Complaint No. 1443816 dt 01.01.2008

6th Complaint No. 1469917 dt 11.01.2008

I am really fed up by calling IFB Helpline, My sincere advise for people, please dont by any product from IFB Washing Machine.

Please suggest for further action.

I have a IFB Washing machine which is still under warrenty in Chennai. The machine is dead for 1 month and the service team just passing time on reparing the machine.

The service team is also very rude and they do not respect our customers emotions and problems at all. they are so lathargic and operate in their own pace.

The people who are associated with Chennai service center are Ms. Vidya Ganesh, Ph: 9840769001, Sivaraj, Vinod, and Ganesh - Office number is 24335610.

Literally very bad service - still the machine is not repaired. I am planning to through the machine at their door steps. WIth some of my media contacts planning to put it on paper to show our sufferings.

I have purchased an IFB front loading washing machine at next - East Tambaram on 4th November. The seller has assured to deliver the machine by one week. even after two weeks, the machine not yet supplied. He blames that the company has not made the supply. why such a confusion with the seller?. we have been anxiously waiting for two weeks. The interest in such products has been reduced by the attitude of the seller. will you please look in to this matter and give me a proper reply?