IFB Washing Machine buying experience
I am quite disappointed with the installation guy the company sent to my place to install the machine and teach me how to use it.
Sadly, the dude was a big jerk. He behaved more like a marketing dude than a technical one. Tried selling me lots of accessories instead of focusing on the essential stuff.
As a result, I had to ask a lot of questions to get to know the basic features of the machine I had purchased. But he continued to focus on selling me the extended warranty and some chemicals which he said would be required to clean up the machine after 2-3 months!
Also, the guy was not ready to stay at my place for one complete wash cycle! He said that he was required to visit some other customer houses.
Damn you IFB. If you sell me a 30K washing machine… try to send me a dude who can teach me how to use it. And try to send someone who can stay for long enough to have one complete cycle!
July 18th, 2007 at 12:18 am
I never want those “installation” guys to come and install the thing. I would rather do it myself than have them messing around with my house. Except for some large things, like air conditioners.
July 18th, 2007 at 12:33 am
a washing machine needs to be properly connected to the water source. it needs a proper exit route for the dirty water.
my problem with self studying the features of the washing machine?
the manual uses the word rinse for a feature. but the machine has an icon for that feature. in the end i am still confused whether that icon does indeed stand for the rinse function…
now i am assuming that the icon refers to that feature name!
July 18th, 2007 at 12:42 am
i can connect it to the water source. i can use pipes for exit.
i think your assumption is right.
July 18th, 2007 at 12:50 am
i usually don’t have problems with reading manuals. i figure these things out myself. if i can’t, i prefer calling customer support rather than the local dudes (unless the local dude seems to be informative, which is rarely the case)
July 18th, 2007 at 01:03 am
heh. the machine itself comes with limited length pipes and connecting nozzle.
the dude brought the extensions which i guess is required in all houses…
now you cant make them at your own place…
and the manual for the machine i bought is THIN… a THIN manual is a shock these days. it just has the basic information… even the moto bluetooth headset i got today has a bigger and more informative manual.
July 18th, 2007 at 01:58 pm
we could argue all day long. but neither of us wants to i guess. :p
August 19th, 2007 at 03:53 am
I have an IFB washing machine. After a full cycle of wash the door is jammed and not opening. I read the manual, especially the faults so that I could rectify the same myself. Nowhere could this unique problem is mentioned. Tried to contact the24 hour helpline but no one attending. Can you suggest how I can resolve the issue without calling your company mechanic.
August 19th, 2007 at 03:55 am
I have an IFB washing machine. After a full cycle of wash the door is jammed and not opening. I read the manual, especially the faults so that I could rectify the same myself. Nowhere is this unique problem is mentioned. Tried to contact the24 hour helpline but no one attending. Can you suggest how I can resolve the issue without calling your company mechanic.
August 19th, 2007 at 04:08 am
right. sometimes i also face a similar problem.
but the machine takes some minutes before turning on that light on the opendoor button…
some other times, it just would not rinse the cloths.
its quite buggy i think.
August 28th, 2007 at 11:52 am
On aug 19, i had submitted a querey regarding my IFB washing machine.
I managed to get hold of service centre and was attended by a rep. The problem was minor but i got a estimate of around Rs 6000/-.The faults were primarily the door mechanism which was to be changed alongwith bearings for the drum as well as advise to install a filter. This coming from the company’s rep appears as if a lot of vested interests are involved.Can I please know what it actually takes to get the locking device of the IFB Executive machine changed.
My wife has directed me to put this machine in the junkyard and later barter it as an exchange offer for any other machine other than IFB.
November 19th, 2007 at 12:43 am
I have purchased an IFB front loading washing machine at next - East Tambaram on 4th November. The seller has assured to deliver the machine by one week. even after two weeks, the machine not yet supplied. He blames that the company has not made the supply. why such a confusion with the seller?. we have been anxiously waiting for two weeks. The interest in such products has been reduced by the attitude of the seller. will you please look in to this matter and give me a proper reply?
January 19th, 2008 at 03:44 pm
I have a IFB Washing machine which is still under warrenty in Chennai. The machine is dead for 1 month and the service team just passing time on reparing the machine.
The service team is also very rude and they do not respect our customers emotions and problems at all. they are so lathargic and operate in their own pace.
The people who are associated with Chennai service center are Ms. Vidya Ganesh, Ph: 9840769001, Sivaraj, Vinod, and Ganesh - Office number is 24335610.
Literally very bad service - still the machine is not repaired. I am planning to through the machine at their door steps. WIth some of my media contacts planning to put it on paper to show our sufferings.
January 19th, 2008 at 03:44 pm
I have a IFB Washing machine which is still under warrenty in Chennai. The machine is dead for 1 month and the service team just passing time on reparing the machine.
The service team is also very rude and they do not respect our customers emotions and problems at all. they are so lathargic and operate in their own pace.
The people who are associated with Chennai service center are Ms. Vidya Ganesh, Ph: 9840769001, Sivaraj, Vinod, and Ganesh - Office number is 24335610.
Literally very bad service - still the machine is not repaired. I am planning to through the machine at their door steps. WIth some of my media contacts planning to put it on paper to show our sufferings.
January 19th, 2008 at 10:46 pm
Hi,
I am Srinivas, i am staying in Bangalore. I purchased IFB elite 5 KG Washing machine from Devi Enterprises, Jayanagar, Bangalore . on 4th March 2007.
From August-07 on wards i am facing this problem in my washing machine.
PROBLEM: Some times water is not draining out properly. For example if we wash 10 or 15 times in that 1 or 2 times water is not draining out in the end.
I am facing this problem from Aug-07, during these periods I made several complaints through IFB Helpline i.e. 93004321. Please note the complaints details as follows:
1st Complaint No. 1151283 dt.05.09.2007
2nd Complaint No. 1240098 dt. 18-10-2007
3rd Complaint No. 1404489 dt. 18-12-2007
4th Complaint No. 1415876 dt. 22-12-2007
5th Complaint No. 1443816 dt 01.01.2008
6th Complaint No. 1469917 dt 11.01.2008
I am really fed up by calling IFB Helpline, My sincere advise for people, please dont by any product from IFB Washing Machine.
Please suggest for further action.
January 19th, 2008 at 10:49 pm
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Srinivasa.D Says: Your comment is awaiting moderation.
January 19th, 2008 at 10:46 pm
Hi,
I am Srinivas, i am staying in Bangalore. I purchased IFB elite 5 KG Washing machine from Devi Enterprises, Jayanagar, Bangalore . on 4th March 2007.
From August-07 on wards i am facing this problem in my washing machine.
PROBLEM: Some times water is not draining out properly. For example if we wash 10 or 15 times in that 1 or 2 times water is not draining out in the end.
I am facing this problem from Aug-07, during these periods I made several complaints through IFB Helpline i.e. 93004321. Please note the complaints details as follows:
1st Complaint No. 1151283 dt.05.09.2007
2nd Complaint No. 1240098 dt. 18-10-2007
3rd Complaint No. 1404489 dt. 18-12-2007
4th Complaint No. 1415876 dt. 22-12-2007
5th Complaint No. 1443816 dt 01.01.2008
6th Complaint No. 1469917 dt 11.01.2008
I am really fed up by calling IFB Helpline, My sincere advise for people, please dont buy any product from IFB Washing Machine.
Please suggest for further action.
January 28th, 2008 at 05:23 pm
I am also a poor buyer of IFB top load AW60-806 model just 10 days back and i was told by the seller Sekar enterprises, that the representative from the company would come to our place for demo. After 3 days of follow up somebody called over phone from service agents that he asked about my address and after hearing the address, he said, it was not his jurisdiction and he can not attend to that place and he told coolly that we should go to any of those neighbors who has the model to just and see and start operating it. I told him is it the way you advise the customers and he has given some numbers to arrange for demo. I have been trying with so many calls to arrange for demo but no response. This kind of feedback what we have experienced with IFB is very worst and we dont want to buy or recommend anybody to buy IFB.
March 2nd, 2008 at 07:51 am
I am now very much disappointed by IFB Washing machine (Executive) model.I have made innumerous complaints that were registered in Bangalore, Delhi and Lucknow offices and discussed telephonically also but of no result so far.I plan to purchase a new machine BUT NEVER OF IFB and I ADVISE YOU ALL DO NOT GO FOR IFB EVER OR ELSE PURCHASE A SHOP OF ANALGIN FOR ALL THE HEADACHE that yu are about to have.
March 2nd, 2008 at 07:54 am
I am now very much disappointed by IFB Washing machine (Executive) model.I have made innumerous complaints that were registered in Bangalore, Delhi and Lucknow offices and discussed telephonically also but of no result so far.The service Engineer also ws horrible who could not sense the prolem with the instrument.He changed almost every part of the machine but it did’nt work. NOW I plan to purchase a new machine BUT NEVER OF IFB and I ADVISE YOU ALL DO NOT GO FOR IFB EVER OR ELSE PURCHASE A WHOLE SHOP OF ANALGIN TABLETS FOR ALL THE HEADACHE that you are about to have.
March 20th, 2008 at 09:16 pm
hi mr srinivas .D i read ur complaint about the water draining problem…. im also an ifb costumer from 1994…. i have payed my amc’s every year, in this time they came to my plave and took the machine to their service center, they changed the timer which is 3000rs, drum which is 2500, external drum another 3000, pump motor costs sone 4000rs and i never had any problems with the maching… in fact ifb machines esp front loaders are 1 of the worlds best! maybe service sucks in ur city but in vizag( AP) its super…. and secondly….guys all of you get a user manual when u buy the machine!!! please read it before use… if u don not know how to read ask some one who can read! now to your complaint… water doesnt drain out if
1) the fluff filter is clogged with fluff from ur clothes or some money change such as coins might have got stuck in the fluff filter, it is located in the front bottom left side.. there is a small door u check that open that and clean it…
2) use detergents that do not get foam…. there are specially developed soap powders such as surf excel front matic or henko front matic.. which are especially developed or designed for front loaders..!
if foam is accumalated in the machine the pump motor which is designed to pump out water cannot pump out all the foam! so teh machin in fact runs slowley due to the weight of the clothes and due to all the water not being pumped by the pump motor…. detergent plays an important role in the running of the machine! so avoid using cheap powders! i this i’ve answered mose of teh problems… nxt time u have a problem send me a mail at jimmy700us@gmail.com. im not a company guy. so dont place any sort of complaints… i can give u advice on how to use ur maching properly! regards…..JIMMY
March 21st, 2008 at 02:02 pm
Hi Jimmy,
I have bought IFB executive plus washing machin 2 years back and was really satisfied by its performance. While shifting my home, i have lost the user manual of my washin machine.. Off late, i am also facing the problem of water drainage… I was really not able to make out why this happens sometimes.. But thanks to ur detailed write up about the probelm and solution.. Now i am sure i can solve this issue by myself…. You have exactly pointed out the cause and solution perfectly. Thank you very much for the help.
Regards,
Regs