I guess these things primarily happen because these organizations still haven’t learnt how to use computers and databases properly. The customer care never gets to know the “real-time” current status of the customer, perhaps because they are dished out an old snapshot of the database. And they don’t get the real-time status because the organization is too stupid to be able to deliver selective content from their databases securely to their various business divisions.

I guess these things primarily happen because these organizations still haven’t learnt how to use computers and databases properly. The customer care never gets to know the “real-time” current status of the customer, perhaps because they are dished out an old snapshot of the database. And they don’t get the real-time status because the organization is too stupid to be able to deliver selective content from their databases securely to their various business divisions.